What are the responsibilities and job description for the Clinic Operations Manager position at Behavioral Framework?
Behavioral Framework – a leading provider of ABA therapy to children diagnosed with autism - is looking for a Clinic Operations Manager!
Behavioral Framework Highlights
The Clinic Operations Manager is responsible for overseeing all non-clinical operations of the Clinic to ensure an efficient, safe, and organized environment for staff, clients, and families. This role manages administrative and front desk staff, coordinates building and facility operations, and supports the seamless onboarding and integration of new team members. The Clinic Operations Manager works closely with clinical leadership to ensure that operational systems align with the clinic’s mission of delivering high-quality care.
Key Responsibilities
Administrative & Staff Oversight
EOE
Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.
We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.
#RichmondBCBA
Behavioral Framework Highlights
- Behavioral Framework is devoted to the pursuit of providing excellent, honest, and compassionate care within the autism community.
- We believe in the dedication and passion of our professional team and the science behind ABA to make a difference in the families and children we serve.
- Ranked on the Inc. 5000 list for 3 consecutive years.
- 1 of 4 Autism providers in the country to earn 3-year accreditation telehealth from the Behavioral Health Center of Excellence.
The Clinic Operations Manager is responsible for overseeing all non-clinical operations of the Clinic to ensure an efficient, safe, and organized environment for staff, clients, and families. This role manages administrative and front desk staff, coordinates building and facility operations, and supports the seamless onboarding and integration of new team members. The Clinic Operations Manager works closely with clinical leadership to ensure that operational systems align with the clinic’s mission of delivering high-quality care.
Key Responsibilities
Administrative & Staff Oversight
- Supervise, train, and support all front desk and administrative staff.
- Manage scheduling for admin/front desk coverage and ensure adequate staffing.
- Serve as the main point of contact for non-clinical operations within the clinic.
- Maintains a tracking system for non-clinical staff performance and supports Clinical Director with data as needed (attendance, session note conversion, time keeping, etc.).
- Monitors certification needs and expiration dates for clinical staff.
- Coordinate non-clinical onboarding for all new employees (system access, badges, technology set-up, supplies, etc.).
- Partner with clinical leadership to schedule and set up clinical onboarding and training.
- Maintain onboarding checklists, ensuring staff are prepared to begin their roles successfully.
- Oversee BT/RBT interviews and scheduling for the clinic in collaboration with the Clinic Director, as needed.
- Responsible for conversion and support for families during enrollment process.
- Supports clinical team with scheduling and assignment of all intake processes (tours, assessments, etc.).
- Manages all pre-enrollment needs for families (e.g. paperwork completion, intake forms, etc.).
- Responsible for overall appearance of clinic and representation of Behavioral Framework brand.
- Oversee building maintenance, repairs, and vendor relationships (cleaning, utilities, security, etc.).
- Ensure cleanliness, safety, and organization across all clinic spaces, including therapy rooms, learning stations, waiting areas, and staff offices.
- Monitor and maintain supplies, equipment, and learning materials for staff and clients.
- Oversee Scheduling for the clinic and work with the clinic team to ensure alignment.
- Maintain long term schedules for all clients and review with directors. Coordinate scheduling changes with families and staff.
- Coordinate and track clinic space utilization and learning station usage to maximize efficiency.
- Support clinical teams with room scheduling, ensuring balanced allocation of therapy spaces.
- Monitor client flow and adjust systems as needed to reduce wait times and improve family experience.
- Execute operational procedures defined by leadership to improve efficiency and clinic organization.
- Track operational metrics such as clinic utilization, station usage, and scheduling efficiency.
- Collaborate with clinical directors to align operational systems with clinical needs.
- Supports in-home team with material and inventory management.
- Bachelor’s degree in Business Administration, Healthcare Management, or related field preferred (or equivalent experience).
- Prior experience in operations, ABA, office management, or healthcare/clinic setting required;
- Strong leadership and people management skills.
- Excellent organizational, communication, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with scheduling software, Microsoft Office/Google Suite, and basic data tracking tools.
EOE
Behavioral Framework is committed to equitable treatment for all employees, clients, and their families. We welcome and respect the diversity of the families we serve, and we focus our organizational efforts to build a culture of respect, dignity, fairness, caring, equality, and self-esteem.
We believe our strength comes from the shared experiences of our employees, clients, and community. We pride ourselves on serving a diverse population and always seeking to hire, retain, and promote from a wide variety of backgrounds.
#RichmondBCBA
Salary : $60,000