Pool Attendant

The primary role of the Pool Attendant at The Charleston Place, is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, in accordance with restaurant standards. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities:

• Assist servers during meal period.

• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guest names

• Adhere to all Forbes Standards

• Greet guests and escort to table or lounge chairs.

• Set up Lounge Chairs.

• Provide hourly amenity

• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.

• Stock needed supplies in side stands.

• Polish silverware and glassware.

• Pick up clean towels, return dirty towels.

• Buss and set tables.

• Refill pitchers during meal period.

• Refill guests' water glasses.

• Ensure service to all guests follows established standards, is consistent, efficient and courteous.

• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and

• whatever time of day.

• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.

• Practice emergency procedures in compliance with hotel/company standards; react and assist in

• hotel emergency situations as needed.

• Be an ambassador of the hotel and the company at all times, in and out of the work place.

• Observe standards for the department in image, appearance, and grooming; properly represent

• the company and the profession to outside organizations and the community.

• Be knowledgeable of, implement, communicate, and comply with policies of Orient-Express

• Hotels, Charleston Place Hotel and its Hotel Human Resources Department.

• Maintain confidentiality and security of all guest and general hotel information.

• Assist in other areas as needed.

Required Skills/Abilities:

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.

• Ability to provide friendly, efficient and courteous service to guests.

• Ability to access, input and retrieve information on the computer system. Ability to memorize menus.

• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.

• Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests.

• Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas.

• Ability to provide legible communication.

• Ability to complete work in a timely, accurate and thorough manner.

• Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.

• Additional foreign language skills a plus.

Education and Experience:

High school diploma or equivalent.

Physical Requirements:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.

• The role may require extended periods of time on your feet, especially during peak hotel hours or events.

• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.