Workplace Coordinator

Our client is looking for an experienced Workplace Coordinator client’s Global Real Estate and Workplace team is seeking an organized, detailed, and dynamic individual to join our workplace operations team.

The Workplace Operations Coordinator is responsible for delivering exceptional customer service while managing projects, owning key vendor relationships, and executing day to day operations while maintaining an organized, best in class environment.

Ideal candidate is a proactive individual with a keen curiosity and generosity of spirit that is supportive of everyone: our employees, visitors, guests, and vendors alike.

Responsibilities include, but are not limited to:

• Customer Service - Provide the best customer experience for employees, visitors, board members, candidates, and everyone in between.
• Manage Service Now tickets within our Workplace SLA (service level agreement) with a focus on customer delivery.
• Building Management Liaison.
• Work with building management by submitting tickets on behalf of our organization.
• Additionally, you will need to work with building management on vendor access and documentation required to perform work onsite.
• Continuous Improvement – Engage in operational protocols and processes to initiate continuous improvement and efficiencies in our operational pipeline.
• Communication Ready - Provide timely communications to employees regarding all that impacts them from building related issues to events to holiday schedules, etc.
• We are looking for an articulate candidate who can converse with business leaders and can equally write a professional email on a moment’s notice.
• Event Management Support - Work closely with our Workplace Manager and leads to ensure that internal events are set-up and the space returned as originally designed.
• Examples: All Hands, Tech Talks, Board meetings, Employee Resource Group events, etc.
• Team Player – Be prepared to support all functions of the workplace operations team; support for one another over various programs, initiatives, projects, coverage, and day to day assistance.
• Be a strong representation of the client's Workplace brand and support our partner teams.
• Financial Partner - Support procurement processes to ensure adherence to workplace budget(s) and oversight of vendor invoices are submitted appropriately and timely for correct payment terms.

Skills:

• 1-3 years’ experience supporting a workplace, facilities, or office management team.
• Excellent written and oral communications skills required.
• Strong problem solving and decision-making skills.
• Ability to multi-task and prioritize under pressure in a dynamic environment.
• Must be methodical, analytical, and well-organized.
• Must be able to work both with and without direct supervision.
• Must be able to handle stress and customer support issues.
• Excellent time management skills and ability to deliver on both long-term project and daily tasks.
• Must understand the Workplace environment and thus the requirement to be flexible to changing schedules – occasional early mornings, late nights and weekends are required.
• Ability to lift at least 25 lbs. and maneuver more.