What are the responsibilities and job description for the Distribution Customer Service Representative position at Bedrosians Tile and Stone?
Job Overview
Under the supervision of the Operations Manager, the Distribution Customer Service Representative provides exceptional customer service to all company branches. You are responsible for providing accurate, reliable, and helpful information in a timely manner. You are responsible for assisting branches in creating solutions to problems.
Duties
- Manage daily orders placed by branches for products supplied by the ADC
- Build truckload shipments on scheduled delivery days
- Communicate freight quotes on special deliveries to the Transportation Department
- Review each transfer order for material status/availability and manages back orders
- Assist branch staff with questions or revisions regarding their orders
- Communicate with branch staff regarding any issues or changes to their orders
- Create pick tickets and distribute to ADC warehouse shipping supervisors
- Schedule LTL carriers and process LTL Bills of Ladings
- Invoice and file all completed pick tickets and invoices
- Work with branch and ADC staff on shipment/invoice errors and corrections
- Help cover duties of other CSR's when out of the office
- Find solutions to issues and quickly adapt to changes
- Work cooperatively in team environment
- Work within the framework of the company's defined policies, procedures, goals and directives.
- Any other duties required of this position
Minimum Qualifications
- High School Diploma or Equivalent
- College degree is a plus
- 3 years' experience in customer service
- Bi-lingual in Spanish is a plus
- Excellent verbal and written English communication skills
- Close attention to details and high level of accuracy
- Excellent attendance at current or previous employment
- Desire to work in a fast paced and positive environment
- Self-motivated and proactive'career driven
Bedrosians is an Equal Opportunity Employer. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please submit your application through our Careers page: https://bedrosians.applicantpro.com/jobs/
Salary : $20 - $25