Martial Arts Front Desk / Customer Service

What is Bedford Martial Arts Academy?

Bedford Martial Arts Academy is a Child Development Center that uses martial arts as a tool. Our clients range from ages 3-adult. We believe immensely in our Mission which is to ensure that everyone becomes a better version of themselves. We make all important company decisions based on our company core values which are Leadership, Community, Growth Mindset, Ownership, Enthusiastic, Perseverance, Passionate. Client Experience and team culture is of the utmost priority to our company.

Title: Front Desk / Customer Service Representative (Part-Time, afternoons/evenings, 20-26 hours per week):

Do you want to be excited to go to work on Mondays? Do you care about loving your work environment? We are looking for a “batteries included” professional who wants to join a growing Martial Arts team and ensure that the company continues to grow, where core values are at the heart of who we are.

The ideal candidate will have a strong background in customer service or love talking to people and will buy into our company mission which is to ensure that everyone becomes a better version of themselves.

Who we’re looking for:

· You are strong in customer service

· You are someone who loves our mission, company culture and core values

· You are able to multitask

· You are confident, intelligent, dedicated, and focused on finding solutions and creating results

· You can handle multiple requests, prioritize and respond quickly

· You know how to communicate clearly with all types of people and thrive in a team setting, while taking charge of your own results

· You take the initiative to ask, learn, and make things happen

Other assets we are looking for:

· Adaptable and flexible with a sense of humor

· Presents a professional image at all times

· Proactive and resourceful

· Detail oriented planner

· Ability to see “big picture”

· Personable, energetic and fun to work with

· Able to handle multiple requests, prioritize and respond quickly and efficiently

· Ability to easily and efficiently work with computers and customer databases

You’ll be responsible for:

· Lead calls / Appointment Setting / Appointment Confirmations

· Sales conferences

· Assisting with tasks involved with enrollments, upgrades and client communications

· Inventory

· Basic administrative duties

· Helping ensure prospects turn into paying clients

· Helping ensure clients get upgraded according to our systems

· Helping ensure clients stay through black belt

· Having constant interaction with families

· Communicating daily with the rest of the team and/or leadership

· Attending scheduled meetings and training when applicable

· Daily log of appointments

· Work with discretion and tact when exposed to confidential information

· Enter and maintain information in our database on a daily basis

· Helping grow the location

Why Bedford Martial Arts Academy?

1. Exceptional Clients: As a Front Desk / Customer Service Representative, you will play a key role in dramatically improving customers’ lives. Our clients come to Bedford Martial Arts Academy because we are a child development center that uses martial arts as a tool. Because of the team however, they become a better version of themselves. The Front Desk / Customer Service Representative will play a key role in this.

2. Extraordinary Culture: As a company whose mission is to ensure that everyone becomes a better version of themselves, that goes beyond the client and starts with the team. We invest in our team, and we ensure that every major decision of the company starts with our core values top of mind. We take company culture very seriously, because we want people to be excited to come to work on Mondays.

You’ll also get:

· Pay is $18-$22 per hour bonus opportunity

· You will have 5 weeks off per year as we mostly follow the school calendar

· Growth opportunities

Other information:

There will be a probation training period of 90 - 180 days.

The Direct Report for the Front Desk / Customer Service Representative will be the Director of Operations.

Because of the nature of our business, as a condition of employment, this position requires the applicant to submit to a full, 50 State Police Background Check to include fingerprints. Subsequent background checks every 2-3 years.

Pre-Employment Drug Screening, along with Random Drug Test during employment

We are drug free, alcohol-free workplace.

The hours are subject to change, but are typically:

Monday through Thursday 2:00pm – close (Varies, 7:00pm-8:30pm)

Also options for more hours during the weekdays

Saturday 8:00 am – 11:00am

More work opportunities could be available for the right person.

If you think this position is right for you, please send us your resume. We thank all candidates; however, only those candidates selected for an interview will be contacted.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Ability to Commute:

• Bedford, NH 03110 (Required)

Ability to Relocate:

• Bedford, NH 03110: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22