Operations Coordinator

About the Role

Bedding Industries of America (BIA) is hiring an Operations Coordinator to support the day‑to‑day flow of orders, information, and communication across our U.S. manufacturing network.

This is an operations‑first role with light IT and systems support. The primary focus is keeping order data accurate, up to date, and moving smoothly between our retail partners and three manufacturing facilities. You’ll act as a central point of contact for order status, updates, and documentation, helping ensure nothing slips through the cracks.

This role is ideal for someone early in their career who is detail‑oriented, organized, and comfortable juggling multiple operational tasks across systems. If you like being the person who keeps things running and enjoy working across teams, this is a strong opportunity to build a solid operations foundation.

What You’ll Do

Order Management & Operations (Primary Focus)

• Manage end‑to‑end order flow from receipt through fulfillment across multiple platforms
• Process and distribute incoming orders from web portals, EDI, and SFTP channels
• Track open orders and proactively follow up on missing or incomplete information
• Serve as a main point of contact for internal teams and retail partners regarding order status and updates
• Extract, organize, and share order data from PDFs, portals, and internal systems
• Ensure orders are processed accurately and on time, especially during peak volume periods
• Support seasonal volume spikes and special programs as needed

Data & Reporting

• Maintain accurate order trackers and operational records
• Work regularly in Excel to organize, reconcile, and report on order data
• Assist with basic reporting and data pulls; exposure to SQL is a plus but not required
• Ensure operational documentation is organized and up to date

Systems & Light IT Support (Secondary Focus)

• Support basic office and operational technology needs (printers, workstations, software updates)
• Assist with internal system rollouts or basic user training when needed
• Help troubleshoot routine technical issues and escalate more complex problems appropriately

What We’re Looking For

Required

• High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus
• 0–2 years of experience in operations, logistics, administration, office support, or a similar role
• Strong attention to detail and ability to manage multiple priorities
• Comfortable working across multiple systems and platforms
• Solid Excel skills and comfort working with data
• Self‑starter mindset with the ability to work independently once trained
• Located within commuting distance of North Brunswick, NJ and able to be on‑site 1–2 days per week
• Authorized to work in the United States

Preferred (Nice to Have)

• Exposure to order processing, manufacturing operations, or logistics workflows
• Familiarity with EDI concepts or structured data
• Basic SQL or reporting experience
• Experience supporting office technology or light IT tasks
• Background in a small or mid‑sized company where you wore multiple hats

Work Environment & Schedule

• Hybrid schedule with flexibility on on‑site days
• Core hours: 8:30 AM – 5:00 PM
• Initial onboarding will include on‑site training and hands‑on learning
• Collaborative, small‑team environment with direct access to leadership

Compensation & Benefits

• Salary range: $55,000–$65,000, depending on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Discretionary year‑end bonus
• Employee mattress discounts
• Family‑run, people‑first culture

About Bedding Industries of America

Bedding Industries of America is a leading domestic mattress manufacturer with facilities in New Jersey, Illinois, and California. We partner with some of the most recognized retailers in the industry and take pride in a hands‑on, collaborative approach to manufacturing and operations. At BIA, the work you do has a direct impact on the business and is recognized.