Office Assistant - Service Dispatcher

BEDCO MOBILITY is an independent accessibility contractor that provides mobility and freedom to the elderly and handicapped communities. Please visit our website at bedcomobility.com to learn more about our company. We have been in business for over 100 years and have improved the quality of life for thousands of customers. We are conveniently located in the Bare Hills area of Baltimore County near Hampden, Towson, and Pikesville. Small, newly renovated office with stable family environment.BEDCO currently has a full time opening for an administrative assistant to support the service department. We are looking for a well-motivated individual with good character and a willingness to join our team. Job includes 40 hours per week guaranteed (M-F 8-4:30), on the job training, limited commission, and full company benefits.Key Responsibilities:Provide all aspects of customer service; including answering phone calls, creating work orders, scheduling service appointments and inspections; customer follow-up; data entry; and completing all proper paperworkAssist with preparing service and maintenance quotations, invoices, and all required documentationDirectly handle select service-sales opportunities and see project through to completionQualifications:Proficiency with Microsoft Office; including Outlook, Word, and ExcelProficiency with Field Service SoftwareProficiency with computerized bookkeeping systemsExcellent verbal and written communication skillsExcellent customer sales and service skillsAttention to detail and the ability to multitask in a fast-paced environmentAbility to work well together in a small officeMust be able to pass a background check and drug screeningExperience:Customer Service: 2 YearsAdministrative Assistant: 2 YearsAdministrative Duties:SchedulingAnswering and routing phone callsGreeting visitorsWork RemotelyNoJob Type: Full-timeBenefits:401(k) matchingDental insuranceHealth insurancePaid time offSchedule:8 hour shiftMonday to FridayApplication Question(s):Have you ever used a CRM such as Salesforce or Microsoft Dynamics 365Experience:Microsoft Office: 2 years (Preferred)Customer Service: 2 years (Preferred)Administrative experience: 2 years (Preferred)Work Location: In personCompany DescriptionBEDCO MOBILITY is an independent accessibility contractor that provides mobility and freedom to the elderly and handicapped communities installing stairlifts, wheelchair lifts, elevators and automotive accessibility equipment. BEDCO has been in business for over 100 years and has helped thousands of satisfied customers. We offer a stable environment with clear scheduling and communication.

Salary : $17 - $19