OPERATIONS COORDINATOR - Level 1 - Interim

Operations Coordinator
Join Our Team at Becky’s Pet Care!

Are you highly organized, tech-savvy, and able to juggle multiple tasks at once without dropping the ball? Becky’s Pet Care is looking for an Operations Coordinator to join our team!

This role is at the heart of our daily operations. You’ll be managing a high volume of communication, coordinating service requests, and keeping everything running smoothly behind the scenes. If you thrive in a fast-paced environment, are confident using multiple systems at once, and love solving problems in real time, this could be a great fit for you.

Employee Benefits

• Great pay!

  ∙ Hourly pay

  ∙ plus per visit bonus

  ∙ plus additional premium bonus for working on company holidays

  ∙ plus tips!

• Ability to earn merit pay increases

• Paid Training including:

  ∙ New Hire training

  ∙ Field Training

  ∙ Pet CPR & First Aid training

  ∙ Pet Medication training

  ∙ FetchFind training access

  ∙ Ongoing training

  ∙ Other training opportunities

• AFLAC Insurance

• 401K

• 50% employee discount on goods and services

• Company gear

• Company provided supplies

• Company sponsored events, meetings, and parties

• Advancement opportunities

• Growth opportunities

Full Time Employee Benefits

• Paid Time Off

• Health, Dental, and Vision Insurance

Other benefits: 

• Flexible scheduling options!

• Abilty to work from home during night and weekend shifts

You will:  

• Serve as the primary point of contact for all internal and external communications (voice, text, email, chat, etc.).

• Document interactions in the company ticketing system.

• Process service requests and source jobs efficiently.

• Resolve client and service issues, escalating as necessary.

• Onboard new clients and maintain the company database.

• Assist with general office administration, including document creation, file management, and lockbox/key tracking.

• Provide outstanding customer service and ensure client satisfaction.

• Manage challenging conversations professionally and with care.

• Mentor new hires in client operations.

• Complete assigned projects and tasks as needed.

We ask that you: 

• Are at least 18 years of age

• Are eligible to work in the U.S.

• Have your own insured and reliable vehicle

• Have a smart phone with internet and email access

• Pass a background check

What We’re Looking For:  

Required Skills & Experience:

• Strong computer proficiency (Microsoft Office, databases, multiple systems)

• Ability to quickly learn and navigate new software/tools

• Excellent task management and prioritization skills

• Ability to multitask in a fast-paced, high-volume environment

• Ability to stay organized while handling multiple conversations and tasks at once

• Excellent oral and written communication skills.

• Strong organizational and technical skills with a keen attention to detail.

• Ability to handle confidential information with discretion.

• At least one (1) year of office-related experience.

• Ability to type at least 40 words per minute.

Preferred Qualifications:

• Previous customer service experience.

• Experience in client communications and issue resolution.

• Experience working in a fast-paced or operations-based role

Work Environment

While performing the duties of this job, the employee will be in the corporate

office or in their own home office. The communication center environment in the

office is semi-private with an open concept to encourage collaboration. Several

meeting rooms are available for added collaborative opportunities. The work

culture is casual yet professional, with a strong emphasis on teamwork and

innovation.

Position Type/Expected Hours of Work:

This is a full-time OR part-time, non-exempt position. A non-exempt employee is

one who is entitled to the minimum wage and/or overtime pay protections of the

FLSA. Days and hours of work can be expected to be between 15-40 hours a week.

This position may work outside of normal business hours to include evenings and

weekends as needed. These hours are subject to change at any time dependent on

business needs.

This position requires to work a variety of shifts, primarily evening and weekends.
Shift include hours:

• 7 days a week, Monday through Sunday

• 7am-10pm

• Late evening and weekend shifts are Work from Home

Join Us Today!  

If you’re someone who thrives in a fast-paced environment, enjoys staying organized across multiple systems, and takes pride in keeping things running smoothly—we’d love to hear from you.

Apply now and become part of the Becky’s Pet Care team!

EEO Statement: Becky’s Pet Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protected veteran status.

Required Education:
- High school diploma or equivalent is required.
- An associate degree in business administration or a related field is preferred.

Required Experience:
- Minimum of 1-2 years of experience in an administrative or operations role.
- Experience in the pet care industry or a similar service-oriented environment is advantageous.
- Proven track record of coordinating tasks and managing schedules effectively.

Required Skills and Abilities:
- Strong organizational skills with the ability to multitask and prioritize work efficiently.
- Excellent communication skills, both written and verbal, to interact professionally with clients and team members.
- Proficiency in using office software such as Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Customer service-oriented with a friendly and approachable demeanor.
- Ability to handle sensitive information with confidentiality and professionalism.