Account Manager - Fire & Life Safety (SMA Coordinator)

Account Manager – Fire & Life Safety (SMA Coordinator)Location: Glendora, CA (In-Office)Department: Service DepartmentPay Rate: $35 – $40 per hourAbout the RoleBuilding Electronic Controls (BEC) is looking for an experienced, relationship-driven Account Manager (internally titled SMA Coordinator) to join our Service Department. This role is dedicated to elevating the experience of our Service & Maintenance Agreement (SMA) Partners — BEC’s most valued and long-standing customer relationships.As the liaison for a portfolio of high-priority fire/life safety accounts, you’ll blend customer support and engagement, account oversight, contract administration, and service coordination into one impactful position. This is an opportunity for a highly organized, proactive, and service-oriented professional who excels in communication, problem-solving, and building trusted partnerships.If you take pride in supporting customers, coordinating between teams, and keeping day-to-day operations running at its smoothly — you’ll thrive in this position.What You’ll Be DoingAccount Management & Customer EngagementServe as the primary support contact for assigned SMA accounts, providing white-glove service and proactive communication.Coordinate Preventative Maintenance (PM) schedules (monthly, quarterly, semi-annual) and oversee the scheduling workflow from start to finish.Follow up after PM visits to review findings, discuss recommended repairs, and ensure customers feel supported and informed.Lead SMA customer onboarding and virtual contract kick-off meetings to review coverage, expectations, and benefits.Identify opportunities for added value — such as monitoring, testing, system upgrades, or enhanced SMA packages.Solve service challenges by coordinating across departments and ensuring timely resolution.Occasional opportunities for on-site customer visits to participate in meetings, support activities, or special events. Contract AdministrationMaintain administrative oversight of SMA contracts, including deliverables, billing requirements, renewal cycles, and system updates.Verify accuracy of monthly SMA billings and review associated Time & Material (T&M) service costs for invoicing.Maintain accurate contact information for billing, emergency, and site-level personnel.Collaborate with the Contracts Department to review terms & conditions and ensure compliance with BEC standards.Service & Operations CoordinationSupport T&M work orders outside of PM visits — creating work orders, ordering needed parts, and assisting with scheduling.Monitor open work orders through completion, including ticket review, bill proofing, and invoice preparation.Partner closely with Monitoring, Testing, and Service Coordinators to ensure SMA sites receive prioritized attention.Team Collaboration & Department SupportWork closely with the Director of Customer Success and Service Manager to align on customer engagement, renewal strategies, and account retention.Participate in departmental planning discussions and share insights from SMA site performance.Assist in strengthening department operations through strong communication, documentation, and service delivery coordination.What We’re Looking For3–5 years of account management, customer relationship management, or service coordination experience (fire/life safety or building systems preferred).A strong relationship builder with excellent communication skills — both written and verbal.Highly organized with the ability to manage multiple priorities, timelines, and customer needs.Strong problem-solving skills and sound judgment when coordinating solutions.Detail-oriented with a commitment to accuracy in documentation, scheduling, and billing.Collaborative mindset with the ability to work closely across teams and departments.Proficiency in Microsoft Office; experience with service management platforms (ComputerEase or similar) is a plus.Prior experience with billing, invoicing, or contract-related processes is strongly preferred.Why Join BEC?Opportunity to serve as the dedicated account manager for BEC’s highest-value service customers.Impactful role with direct contribution to customer retention, satisfaction, and department success.Strong career-growth potential within a company that values development, excellence, and teamwork.Supportive leadership and a collaborative environment.BenefitsCompetitive hourly rate between $35 and $40Comprehensive benefits packageOpportunities for professional development and advancementA role at the center of customer success for one of Southern California’s leading fire/life safety service providersAbout BECBuilding Electronic Controls (BEC) is committed to delivering exceptional fire and life safety services throughout Southern California. We value integrity, teamwork, and long-term partnerships — both with our customers and our employees. We are proud to be an equal opportunity employer and are committed to fostering an inclusive workplace.How to ApplyIf you are an experienced Account Manager or Customer Success professional looking for a meaningful role in a mission-driven industry, we would love to hear from you. Please apply directly on ZipRecruiter.Join us at BEC and be part of a team committed to safety, service excellence, and genuine partnership.Company DescriptionBuilding Electronic Controls, Inc. is a leading Union Low-Voltage and Life Safety Systems Integrator. We specialize in providing solutions for Fire Alarm, Smoke Control, Fire Fighter Surveillance, ERRCS, and Area of Rescue in the Southern California and Central California areas. We specialize in providing commercial solutions for various industries, including Airports, Amusement, Corrections, Education, Entertainment, Healthcare, Hospitality, Motion Picture Industry, Retail, and Transportation.

Salary : $35 - $40