What are the responsibilities and job description for the Sales Operations Coordinator position at beBee Careers?
Job Description
The Inside Sales Specialist coordinates and administers customer relations activities, including customer disputes, special discounts, and communications with the outside sales team.
Responsibilities:
- Confers with sales managers and customers to determine proper pricing for large orders and special products.
- Receives escalated customer complaints and requests for back charges beyond sales representative approval levels.
- Evaluates complaints and back charges, recommends and/or determines appropriate action using authorized discretion in the final resolution.
- Composes written communication in response to dealer complaints.
- Maintains contact with customers and outside sales throughout dispute.
- Reviews and authorizes special discount requests from customer service and sales representatives.
- Compiles and analyzes data used by sales, such as special discounts.
- Develops procedures for sales operations and ensures compliance by sales representatives.
- Formulates procedures for record retention, protection, retrieval, transfer, and disposal.
- Maximizes productivity of sales team through proficient use of software applications.
- Trains new sales representatives in CRM tools.
- Creates queries of sales data and develops standard and ad hoc reports.
- Maintains proper documentation for tax liability and audits.
- Evaluates and disperses leads from various resources.
