What are the responsibilities and job description for the End-User Computing Technician position at beBee Careers?
About This Opportunity
This exciting role offers a unique chance to join our team as a Desktop Support Specialist. The successful candidate will be responsible for providing technical support, managing assets, and collaborating with vendors to ensure the smooth operation of IT services.
Job Description
- Provide technical support via phone, email, or on-site visits.
- Manage PC and mobile assets in ServiceNow, ensuring accurate tracking and reporting.
- Collaborate with vendors to conduct physical asset audits and maintain accurate inventory records.
- Analyze and resolve complex hardware and software issues.
- Develop and implement effective troubleshooting strategies.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in a help desk or technical support role.
- Strong communication and interpersonal skills.
- Proficiency in ServiceNow, Windows Auto Pilot, Microsoft Office, and iOS troubleshooting.
- Knowledge of network devices and server maintenance.
