What are the responsibilities and job description for the End-User Device Lead position at CACI?
The Opportunity:
CACI is seeking an End-User Device Lead to oversee the management and support of all end-user computing devices within the command. This role is pivotal in ensuring that all hardware and software used by employees are functioning efficiently and effectively, enabling optimal productivity supporting USSTRATCOM’s critical mission.
The work location for this position is Omaha, Nebraska. The position is contingent upon award of the United States Strategic Command SCITLS contract.
Responsibilities:
End User Device Lead, Senior:
Supervises and mentors a team of end-user support personnel and services, including end-user device management and a Consolidated Service Desk
Tracks and manages the team’s workload, tasks, assignments, and performance of personnel against required end-user service metrics
Manages Tier 1 end-user support services and relationship management with respect to day-to-day support of all desktop computing devices
Plans, develops, deploys, implements, operates, maintains, monitors, and documents the USSTRATCOM IT infrastructure O&S program
Participates in providing robust, reliable, efficient, and secure IT network access and availability across all security levels
Provides and maintains a standard set of compatible computing systems and peripherals for use on the USSTRATCOM Enterprise networks through lifecycle replacement and disposal
Possesses and applies comprehensive knowledge across key tasks and high-impact assignments
Coordinate with other IT teams to facilitate cross-departmental initiatives related to end-user devices
May supervise others
Qualifications:
Required:
Top Secret security clearance with SCI eligibility
BA/BS 3 YRS
Required 8140 Cert within 6 months of start date: 411 - Advanced; FITSP-O or GICSP or CASP or CCNP Security or CISA or SSCP; OR Applicable degree ABET accredited/CAE designated; OR Training
AND
One or more of the following: CompTIA A , CompTIA Network , CCNP, ITIL4
Proven experience in IT support, with a focus on end-user device management
Strong leadership and team management skills
Knowledge of current technologies, operating systems, and end-user device configurations
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What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
The proposed salary range for this position is:
$44,700 - $91,700Salary : $44,700 - $91,700
