Bell/Guest Service Agent

Who We Are: 

Caring is at the heart of everything we do! Beaver Run Resort & Conference Center is located in Breckenridge, Colorado - the heart of the Colorado Rocky Mountains. Nestled between the mountain and Main Street just a few steps away from the ski slopes in the winter and the hiking trails in the summer. With 40,000 square feet of conference and meeting spaces, Beaver Run is the largest conference center in Breckenridge. We are passionate about providing exceptional guest and employee experience. If you are service and quality-minded and enjoy a fast-paced, dynamic environment, we encourage you to apply to be a part of our team. 

What You'll Do: 

The Bell/Guest Service Agent serves as a key ambassador of the guest experience and is often the first and last point of contact for our visitors. This role is responsible for creating a warm, welcoming environment while assisting guests with arrival and departure needs. The ideal candidate provides exceptional service, handles luggage with care, offers knowledge of the property and surrounding area, and ensures guests feel comfortable and valued throughout their stay. This position requires a flexible schedule including weekends and holidays and offers competitive pay plus tips.

Starts at $16.00 an hour plus tips.

Duties/Responsibilities: 

• Greet guests upon arrival with a friendly and professional demeanor, creating a positive first impression.
• Assist guests with luggage handling, storage, and delivery to and from guest rooms.
• Provide clear directions and escort guests to the Front Desk, rooms, and on-property amenities as needed.
• Support smooth guest departures, including luggage assistance and transportation coordination.
• Respond to guest requests promptly, including delivering items such as firewood and other amenities.
• Answer questions and provide recommendations about the property, local attractions, dining, and activities.
• Maintain organized and secure storage areas for guest belongings.
• Communicate effectively with Front Desk and other departments to support the overall guest experience.
• Monitor lobby and entry areas to ensure cleanliness, safety, and a welcoming atmosphere.

What You'll Bring 

• Guest service experience - preferred
• Ability to walk and handle luggage weighing up to 50 lbs. - required

• Proficiency in written and spoken English - required 
• Ability to work in cold and adverse conditions - required

  What We Offer: 

• On-site parking steps away from the lifts 

• Employee ski pass purchasing program. 

• Hotel Dining discounts 

• Paid Time Off 

• Insurance (full-time, year-round, status required): 
  • Health 
  • Dental 
  • Vision 

• Optional Life, Disability, etc. 

• 401k match 

This job description is not meant to be an all-inclusive representation of the tasks and duties. Other duties and tasks may be assigned as business dictates. 

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• Guest service experience - preferred
• Ability to walk and handle luggage weighing up to 50 lbs. - required

• Proficiency in written and spoken English - required 
• Ability to work in cold and adverse conditions - required

Salary : $15 - $19