What are the responsibilities and job description for the Front Desk 2nd Shift position at Beaver Hollow Conference Center?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries effectively.
Responsibilities
- Greet guests warmly upon arrival and assist with the check-in process.
- Manage reservations, cancellations, and modifications using hotel management software.
- Handle guest inquiries and provide information about hotel services, local attractions, and amenities.
- Maintain accurate records of guest accounts and transactions, including night audit responsibilities as needed.
- Respond to phone calls promptly and professionally, demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Address any guest complaints or issues with professionalism and efficiency to enhance guest relations.
- Assist with administrative tasks as required, including filing and data entry.
Requirements
- Previous experience in a hotel or resort environment is preferred but not mandatory.
- Strong knowledge of phone systems and proficiency in handling multi-line phones.
- Excellent customer service skills with a focus on guest satisfaction.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Familiarity with hospitality management principles is a plus.
- Strong organizational skills and attention to detail in managing multiple tasks simultaneously.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while growing your career in the hospitality industry!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16