Clinic Coordinator

About the Job

Job Title: Clinic Coordinator

Location: New York, NY

Compensation: $18-22 per hour

About BeautyFix

Founded in 2015, BeautyFix is the nation's most innovative med spa with multiple locations in New York, Westchester and Miami. We offer simple, safe, non-surgical treatments to rejuvenate your natural beauty with no downtime. We provide a myriad of injectable, body contouring, and skincare treatments performed by an all-star team of certified medical professionals.

Position Summary

The Clinic Coordinator is responsible for delivering an exceptional client experience and supporting providers in running the day-to-day operations of the med spa.

This position includes greeting all clients, answering phone calls, assisting clients with questions regarding services and products, booking and rescheduling appointments, checking clients in and out, and charging for services performed.

Duties and Responsibilities:

•  Ensure the smooth, effective operation of the front desk, retail area and provider rooms
•  Oversee guest check-in and check-out, closing of sales, rebooking appointments, and other administrative tasks
•  Maintain appointment schedule and ensure optimally efficient scheduling
•  Positive and clear written and verbal communication with all staff and clients
•  Work as a team player
•  Routinely and accurately book, change, and cancel guest appointments
•  Coordinate client expectations with BeautyFix's Call Center
•  Be well versed and actively promote the treatments, packages, services, products, facility features, special programs, promotions and hours of operation
•  Open and/or close the clinic daily
•  Utilize the booking system and register with the necessary proficiency
•  Handle clients' questions, concerns and occasional complaints with courtesy and professionalism
•  Keep management apprised of any and all matters involving staff or clients that require attention
•  Maintain inventory and keep providers rooms tidy, fully stocked and well-organized
•  Keep lobby area clean and organized
•  Have full knowledge of retail products, along with enthusiasm about promotion and upselling
•  Maintain a demeanor that is positive, upbeat and professional
•  Regularly attend, participate in and support training and staff meetings
•  Work independently and assist in all areas of medspa operation as requested by management

Preferred Knowledge/Qualifications:

•  Retail sales experience, preferably in the aesthetics/med spa industry
•  Computer literate with Windows, Excel, G-Suite, Zenoti, and Shopify experience
•  Detail-oriented, with the ability to multitask
•  Must be able to be productive and efficient in a fast-paced environment
•  Excellent customer service skills-enthusiasm, friendliness, diplomacy
•  Excellent communication, listening and computer skills
•  Willingness to take on responsibility and embrace new challenges
•  A demeanor that is approachable and confident
•  Must possess basic math and money handling skills

Note: All duties and requirements stated above are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.