Dental receptionist/front desk

Job Summary
Join our dynamic dental practice as a Dental Receptionist/Front Desk Specialist! In this vital role, you will be the friendly face and welcoming voice for patients, ensuring a smooth and efficient front office experience. Your energetic and professional demeanor will help manage patient appointments, handle insurance verifications, and coordinate administrative tasks seamlessly. This position offers an exciting opportunity to be an essential part of a caring team dedicated to delivering exceptional dental care while providing outstanding patient service. All positions are paid, including internships, emphasizing our commitment to valuing every team member.

Duties

• Greet patients warmly and professionally upon arrival, creating a positive first impression.
• Schedule appointments efficiently using dental practice management software such as Eaglesoft or Dentrix.
• Verify insurance coverage and benefits through systems like Epic, Meditech, Athenahealth, or EMR platforms including eClinicalWorks and Health Information Management systems.
• Collect payments and perform medical billing tasks, including insurance verification and processing claims for Medicare, Medicaid, and other insurers.
• Manage patient records accurately by updating and maintaining electronic health records (EHR) systems while adhering to HIPAA regulations for confidentiality.
• Answer multi-line phone systems with excellent phone etiquette; handle appointment rescheduling and patient inquiries promptly.
• Review documentation such as care plans, CPT coding, ICD-9/10 codes, and medical terminology to ensure accurate recordkeeping and billing.
• Support clinic operations by filing medical records, managing office supplies, and performing clerical duties such as typing reports and data entry with 10-key typing skills.
• Assist with intake procedures for new patients and coordinate front desk activities to ensure smooth clinic flow.
• Verify insurance benefits, process claims efficiently, and follow up on outstanding payments or documentation review requests.

Skills

• Proven experience in a medical or dental office environment with strong knowledge of dental terminology and medical coding including ICD coding (ICD-9/10), CPT coding, and medical billing procedures.
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, Eaglesoft, Dentrix, or similar platforms; experience with eClinicalWorks is a plus.
• Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and office management software.
• Strong organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service skills combined with professional phone etiquette; bilingual abilities are highly desirable to serve diverse patient populations.
• Knowledge of health information management practices ensuring compliance with HIPAA standards for patient privacy and confidentiality.
• Ability to perform clerical tasks such as filing, data entry, faxing, scanning documents, and managing multi-line phone systems efficiently.
• Experience in insurance verification processes for Medicare or private insurance plans; familiarity with dental office procedures is preferred.
• Effective communication skills for collaborating with team members and providing clear instructions to patients regarding treatment plans or billing inquiries. Join us in creating a welcoming environment where patients feel cared for from the moment they walk through our doors! Your enthusiasm and expertise will make a meaningful difference in delivering top-quality dental care while supporting our team’s success every day.

Pay: $18.00 - $22.00 per hour

Language:

• Spanish (Required)

Work Location: In person

Salary : $18 - $22