Come and join our vibrant retirement community and enjoy being a key member of our Team.
We know that our people are the key to our success. We are a CCRC situated on a beautiful 50-acre campus with warm and friendly staff.
Primary Purpose
Dining Room supervisors are responsible for the management of dining rooms and events. They are responsible for assuring a high standard of appearance, hospitality, graciousness, service, and cleanliness. They plan, coordinate and direct activities of their dining room staff to provide professional and fine dining service. Following our mission, supervisors are expected to exceed the residents’ expectations.
Duties will include ensuring adequate staff coverage, delegating tasks, assisting residents or guests with special requests, and directing efficient dining room service. They must make sure that the staff always wear proper clean uniforms and have proper certification. Supervisors serve as a liaison between other departments. Supervisors positively coach, inspect and train immediately. Supervisors must be knowledgeable in laws and regulations concerning labor, alcohol and food safety issues.
Duties and Responsibilities
- Must be flexible and able to adjust to meet the changing needs of residents/guests.
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- Must always maintain a level of professionalism and graciousness.
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- Must be able to tolerate pressure and work calmly and efficiently during busy times.
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- Possess the highest work ethics and leads by example.
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- Anticipate resident needs and ensure that service meets/exceeds expectations to ensure a memorable dining experience.
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- Manages the reservation, set ups and seating systems during operating hours.
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- Assists all subordinate employees with any task as needed.
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- Check tables throughout service times for resident satisfaction, resolve complaints.
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- In absence of the DRM, may handle some tasks usually assigned to the DRM.
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- Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages as per department policy.
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- Proactively reviews activity calendars, daily specials and other applicable announcements in order to predict volume
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- Train new hires in service standards, menu items, use of software systems
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- Assist with banquet room set up and break down.
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- Ensures Dining Service area room readiness. All dining areas have the proper supplies, equipment, and tools.
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- Provides accurate par levels to the ADM, DRM and or F&B Director.
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- Projects Dining department needs and delegates tasks accordingly.
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- Attend and participate in in-service educational classes and on the-job training
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- Manage the pickup and delivery orders for each dining venue
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- Observe staff service to monitor efficiency and service sequence.
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- Collaborate throughout working hours with the back of the house and other DR supervisors and management and adjust work according to dept needs.
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- Honor the residents' personal and property rights
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- Attend and participate in annual mandated facility in-service training programs as scheduled (e.g., OSHA, DOH, HIPAA, Abuse Prevention, etc.).
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- Work within the Departments SOP so all staff experience consistent management
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- Assure that food being presented to the servers is the appropriate order, temperature serving. Endures food being served is up to dining standards. Make corrections as needed.
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- Understand food allergies and menu ingredients. Relay allergy information to appropriate Kitchen staff and Dining staff.
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- Relays positive feedback to staff upon receipt from residents and guests
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- Can cater to the needs of those with different abilities. Practices discretion whenever possible.
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- Advocates for the residents and guests to have the best dining experience and includes others to make that happen.
- Act as initial contact for disciplinary actions. Assure that actions are consistent, documented, and accurate. Provides follow-up to the DRM, F&B Dir and HR. Involves security and or police if needed.
- Provides staff limited education on benefits forwarding employees to HR.
- Collaborates with the DRM manager on reviewing employee performance.
- Assign breaks to staff as needed. Always know location of staff.
- Monitor inventory and communication as per department procedures to the ADM or others when departmental supplies i.e., china, glassware, linen are running low so there is not a shortage.
- Participate in the budget planning process as directed.
- Ensures that storage areas are always clean and always safe. This includes proper stacking and eliminating tripping hazards. Corrects any safety violations immediately. Inspect par levels to be prepared for day to day operations.
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Qualifications/Skills
- Must have excellent communication skills.
- Must have good supervisory skills.
- Must have patience, a positive outlook and be able to motivate others.
- Must possess the ability to make independent decisions when circumstances warrant such action.
- RAMPS
- Serv Safe
Physical Requirements
- Long periods of standing and walking.
- Required to work in extreme temperatures at times.
- Must be able to lift and push up to 50 pounds periodically.
Education
- High School Diploma or GED required.
Other Duties
Must comply with the general attendance policies.
Must comply with all safety policies and procedures.
Must comply with all Compliance and Ethics policies.
Beaumont offers a comprehensive benefits package that may include Medical, Dental, Vision Care, Wellness Programs, 403(b) Plan, Paid Time Off (including Holidays, Vacation and Sick Time), Tuition Reimbursement and Scholarship Program.
Technology Proficiency: Demonstrated ability to effectively use and adapt to a variety of digital tools, software, and systems relevant to the role. This includes the ability to quickly learn new technologies, troubleshoot basic technical issues, and apply technology to improve efficiency, accuracy, and communication.
Technology
| Adobe Acrobrat | Adobe |
| WorxHub | Work Order Management |
| MS Office | Microsoft 365 Office Suite |
| ADP | HRIS/Payroll System Software |
| Full Count | Point of Sale |
| Meal Tracker | Nutrition Management |
| Alosant | Resident Engagement System |
| WorxHub | Work Order Management |
| MustHaveMenus | Digital Menu Creation |
