What are the responsibilities and job description for the Supervisor position at Beatrice Loving Heart?
Company Description Beatrice Loving Heart provides case management and community-based support services to individuals across Maryland, with a focus on complex medical needs. Since 2005, the agency has supported clients in maintaining independence at home through supports planning, job placement, supported employment, and housing placement. The organization collaborates closely with families and community partners to coordinate personalized services and resources. With deep grassroots connections across the state, Beatrice Loving Heart is well-positioned to serve diverse communities and deliver compassionate, person-centered care.
Role Description The Supervisor role is a full-time, on-site position based in Bowie, MD. This role oversees case management staff, ensures compliance with agency policies and state regulations, and supports the delivery of high-quality services to individuals with complex medical and social needs. Day-to-day responsibilities include supervising and coaching team members, reviewing service plans and documentation, coordinating with families and community providers, and monitoring caseloads to ensure timely and effective support. The Supervisor will help resolve client issues, participate in team meetings, support performance evaluations, and contribute to process improvements that enhance client outcomes and staff efficiency. This position also collaborates with leadership to implement program initiatives and maintain a positive, inclusive work environment.
Qualifications
Role Description The Supervisor role is a full-time, on-site position based in Bowie, MD. This role oversees case management staff, ensures compliance with agency policies and state regulations, and supports the delivery of high-quality services to individuals with complex medical and social needs. Day-to-day responsibilities include supervising and coaching team members, reviewing service plans and documentation, coordinating with families and community providers, and monitoring caseloads to ensure timely and effective support. The Supervisor will help resolve client issues, participate in team meetings, support performance evaluations, and contribute to process improvements that enhance client outcomes and staff efficiency. This position also collaborates with leadership to implement program initiatives and maintain a positive, inclusive work environment.
Qualifications
- Experience in supervision or team leadership within human services, social work, case management, or a related field.
- Strong skills in client service, advocacy, and community resource coordination, especially for individuals with complex medical or social needs.
- Proficiency in documentation, caseload management, and regulatory compliance within healthcare or social services settings.
- Effective communication, conflict resolution, and interpersonal skills for working with clients, families, staff, and external partners.
- Ability to organize work, prioritize multiple responsibilities, and maintain attention to detail in a fast-paced environment.
- Comfort with basic computer applications and case management software or electronic records systems.
- Bachelor’s degree in Social Work, Human Services, Psychology, Nursing, or a related discipline preferred; equivalent experience considered.
- Knowledge of Maryland community resources and service systems is highly beneficial.
- Commitment to equity, inclusion, and non-discriminatory practices in client care and staff supervision.