What are the responsibilities and job description for the Assistant Supervisor position at Beatrice Loving Heart?
Company Description Beatrice Loving Heart provides case management and community-based support services to individuals with complex medical needs across the state of Maryland. Since 2005, the agency has helped clients remain independent in their homes by coordinating supports planning, job placement, supported employment, housing placement, and in-home staff assistance. The organization partners closely with families and community resources to ensure that each person’s goals and needs are addressed in a holistic manner. With deep grassroots connections throughout Maryland, Beatrice Loving Heart is well-equipped to serve diverse communities and deliver person-centered care.
Role Description The Supervisor is a full-time, on-site role based in Bowie, MD, responsible for overseeing case managers and direct support staff who provide services to individuals with complex medical and social needs. In this position, the Supervisor monitors caseloads, reviews service plans, and ensures that supports planning, job placement, housing assistance, and in-home services are delivered in accordance with agency standards and state regulations. The role includes coaching and mentoring staff, conducting performance reviews, and providing ongoing training to promote best practices in person-centered care and community integration. The Supervisor collaborates with clients, families, and external partners to resolve issues, respond to crises, and ensure continuity of services. Additional responsibilities include maintaining accurate documentation, preparing reports, and contributing to process improvements that enhance client outcomes and operational efficiency.
Qualifications
Role Description The Supervisor is a full-time, on-site role based in Bowie, MD, responsible for overseeing case managers and direct support staff who provide services to individuals with complex medical and social needs. In this position, the Supervisor monitors caseloads, reviews service plans, and ensures that supports planning, job placement, housing assistance, and in-home services are delivered in accordance with agency standards and state regulations. The role includes coaching and mentoring staff, conducting performance reviews, and providing ongoing training to promote best practices in person-centered care and community integration. The Supervisor collaborates with clients, families, and external partners to resolve issues, respond to crises, and ensure continuity of services. Additional responsibilities include maintaining accurate documentation, preparing reports, and contributing to process improvements that enhance client outcomes and operational efficiency.
Qualifications
- Candidates should possess strong leadership and team management skills, including staff supervision, coaching, and performance evaluation.
- Candidates should possess skills in case management, service coordination, and person-centered planning for individuals with complex medical or social needs.
- Candidates should possess effective communication, conflict resolution, and interpersonal skills for working with clients, families, staff, and community partners.
- Candidates should possess organizational and time-management skills, including the ability to prioritize tasks, manage multiple cases, and maintain accurate records.
- Candidates should possess knowledge of community resources, supported employment, housing services, and relevant state regulations in Maryland.
- Relevant qualifications include a bachelor’s degree in social work, human services, psychology, or a related field (or equivalent experience), along with prior supervisory experience in a healthcare, social services, or community-based setting.
- Additional beneficial qualifications include familiarity with Medicaid or waiver programs, proficiency with electronic record systems, and a valid driver’s license for local travel as needed.