Customer Support Coordinator

About Beatport

For over 20 years, Beatport has been the global leader in DJ and club culture, pushing the boundaries of dance music to all corners of the world. Created by DJs for DJs, Beatport has always been dedicated to innovating new products and services to support evolving generations of music performers and producers.

The Beatport Group includes some of the best-known brands in DJ culture, including Beatport, Beatsource, Loopmasters, Plugin Boutique, Loopcloud, Beatport Streaming, Ampsuite, LabelRadar, Beatport.io & The International Music Summit (IMS). We are consistently looking for bright, creative professionals with diverse perspectives and backgrounds.

Where you come in: The Beatport Group is seeking a full-time Customer Support Coordinator based in either Florida or LA to join our global support team, representing Beatport, Beatsource, DJcity, and LabelRadar. This role is responsible for managing customer-facing communications and resolving user-reported issues, inquiries, and concerns across our suite of products. The ideal candidate will have strong communication skills, a customer-first mindset, and experience providing support in a fast-paced digital or music-related environment. Youll collaborate closely with internal teams across departments to ensure efficient problem-solving and an exceptional user experience. This is a remote position and will require a right to live and work in the USA without the need for sponsorship and applicants must be based in either Florida or LA.

As a Customer Support Coordinator, you will be responsible for:

• Responding to customer and partner emails with assistance and clarification
• Proactively at identifying, troubleshooting and resolving problems in a timely manner
• Crafting alternative solutions to help resolve customer and partner issues
• Navigating between multiple programs to resolve reported issues
• Communicating clearly and effectively with customers as well as with team members
• Documenting and communicate technical issues with management and team members
• Going the extra mile to maintain customer and partner relationships
• Being flexible and adaptable to new changes and best practices as the company grows
• Being intentional with your words and actions

As a Customer Support Coordinator, you will need:

• Strong communication skills, both written and verbal
• Strong interest and knowledge of electronic dance music and the open format DJ community
• Personable, friendly, and positive-thinking attitude
• Ability to speak and write clearly and persuasively in positive and negative situations
• Demonstrated troubleshooting, problem-solving and follow-up skills
• A talent for being well-organized, detail-oriented and great with time management
• Flexibility to work between multiple brands, products and customer bases
• Proficiency in standard software applications (Word, Excel, and Outlook), FTP file management, ability to quickly learn new applications

Its an added bonus if you have:

• Experience with the Beatport, Beatsource and DJcity websites and product offerings
• Experience with XML
• Knowledge of DJ performance software programs (Traktor, Rekordbox, Serato, etc.)
• Ability to write/speak in multiple languages
• Experience in high-performance, technology-driven environments

How to apply

Please apply with your resume and any relevant links by clicking the "apply" link

Benefits

We offer a responsible and exciting proposal with an international range. The position is within a highly motivated team with a positive working climate, allowing you to express your talent fully. In addition, we offer appropriate remuneration and very good development opportunities within a dynamically growing enterprise. Beyond this, the position provides an intensive integration into the international music scene.

• Remote working from Florida or flexible remote / hybrid from LA.
• Participation in company's annual bonus pool program
• A professional environment with room for creativity and fun
• VIP Access to select music events & Livestream
• Focus Days
• Flexible PTO
• Health, dental, and vision insurance (varies by country)
• more

Equal Employment Opportunity

The Beatport Group strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Beatports recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Beatport may pursue all avenues available, including promotion from within, employee referrals, outside advertising, Internet recruiting, job fairs and college recruiting. Beatport does not accept speculative CV's from employment agencies unless specifically requested by the Talent Team.