What are the responsibilities and job description for the Service Administrator position at Beard Equipment Co.?
Job Summary
We are seeking a dedicated and highly organized Service Administrator to join our dynamic team. In this role, you will serve as the central point of contact for client interactions, appointment scheduling, and administrative support within our service department. The ideal candidate will possess strong office management skills, excellent communication abilities, and a proactive approach to handling multiple responsibilities efficiently. This position offers an opportunity to contribute to seamless service operations and enhance customer satisfaction through effective administrative practices.
Responsibilities
- Manage front desk operations, including greeting visitors and answering multi-line phone systems with professionalism and courtesy
- Schedule appointments, coordinate service timelines, and maintain accurate calendar management for staff and clients
- Search for parts in John Deere program, make quotes, and provide technicians with parts needed.
- Provide exceptional customer support by addressing inquiries promptly and maintaining excellent phone etiquette
- Maintain organized filing systems, process documents for proofreading, and ensure all clerical tasks are completed accurately
- Perform additional administrative tasks such as typing correspondence, managing calendars, and supporting personal assistant functions as needed
Experience
- Prior office management or administrative experience in a fast-paced environment
- Proven proficiency with computer skills including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and data entry tools
- Experience working with multi-line phone systems and providing excellent customer service in person or via phone
- Prior parts associate or management preferred
- Strong organizational skills with the ability to prioritize tasks efficiently and manage time effectively
- Previous experience in customer support roles emphasizing phone etiquette and professionalism
This position is an excellent opportunity for individuals seeking a rewarding administrative role within a supportive team environment. We welcome candidates who are detail-oriented, proactive problem-solvers committed to delivering exceptional service.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $22