What are the responsibilities and job description for the Field Service Technician, Phoenix, AZ position at BearCom?
About BearCom:
- Largest Distributor of Wireless Voice, Data, and Video Solutions in North America
- 40 Years Industry-Leading Experience
- Partnerships with Motorola, JVC Kenwood, Avigilon, Milestone, Axis, Hanwha and Bosc
- 75 Branches Across North America
As a Field Technician, you will be responsible for meeting customer expectations: quality, performance, timeliness, and cost-effectiveness. Wireless communications systems include: complex radio systems for public safety and enterprise customers. The ideal candidate must have excellent communication skills, be motivated, be customer service oriented, possess a willingness to learn, and be reliable. The Field Technician will interface directly with the end customer; therefore, a professional attitude and appearance are vital.
Job Description:
As a Field Service Technician I with BearCom, you will be involved in the installation and support of wireless communications systems.
Our Technicians are the heart of every service location, and we rely on their expertise in the delivery of the best service and solutions for our customers. The ideal candidate will provide exceptional customer service and possess the technical ability to create imaginative solutions that meet and exceed the most challenging customer needs.
- Create Basic Programming Codeplugs (less than 12 channels)
- Basic Mobile Installations (Radio, Antenna, Modem, DC-DC Converters)
- Troubleshoot and Repair Defective Two-Way Radios and Other Wireless Equipment (Radio, Power Supply, Antenna, Etc.)
- Some Regional and/or Overnight Travel and On-Call Hours May Be Required
Preferred Qualifications:
- Basic Electronics Background (12V and/or Low-Voltage System)
- RF/Telecommunications/Networking Experience a Plus
- Proficient in MS Office Suite (Outlook, Word, Excel)
- Must Have Valid Driver’s License
- Drug Screenings, Motor Vehicle Record, and Background Checks Part of the Hiring Process
Benefits:
BearCom wants to elevate your professional growth! We place high value in investing in the development of our team members and advancing your technical capabilities. BearCom can provide extensive on-the-job training, and covers all fees associated with most professional certifications.
You’ll also receive:
- Highly Competitive Compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Life, Short/Long-Term Disability Insurance
- Paid Holidays
- Generous Paid Time Off
- Matching 401k Plan
- Use of Company Vehicle
- Employee Referral Bonus
- Tuition Reimbursement
KEYWORDS: Motorola, Kenwood, ICOM, Avigilon, Two-Way Radio, Two Way Radio, 2-Way Radio, GPS, VOIP, WI-FI, BDA/DAS, RF, UHF, VHF, MOTOTRBO, LMR, OSHA 10, FCC GROL, L3Harris, CET, Network , Security , P2P, P2MP, PtMP, P25, Astro2
BearCom is proud to be an equal-opportunity workplace free from discrimination and harassment. We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other disability protected by law. All employment is decided based upon qualifications, merit, and business need.