What are the responsibilities and job description for the Voice Analyst position at Beacon Systems, Inc?
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
- Supporting day-to-day operations for the County''s cloud and on-premise voice services
- Providing Tier 2 support for issues related to the voice systems and related integrations
- Serves as point of facilitation for the County''s managed services provider for triage and escalations
- Coordinating with internal teams (ex. cabling, network, security, endpoint, etc.) for hardware, infrastructure and service issues
- Generating operations and analytics reports
- Working with help desk, end users and County’s managed services provider
- Evaluating new products and services
- Leading small projects and upgrades
- Providing technical support on larger operational efforts and project implementations
- Developing operational documentation
- Conducting end user training
- 7 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
- Direct experience with Cisco Call Manager and Teams Phone
- Direct experience with Five9 or similar CCaaS product
- Experience working in federal, state or local government
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.