What are the responsibilities and job description for the Senior Voice Engineer position at Beacon Systems, Inc?
About Beacon Systems, Inc
Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
- Configuring, testing, deploying, maintaining and troubleshooting cloud and on-premise telecom solutions and services
- Monitoring system performance and call quality, and leading efforts resolve performance issues
- Integrating third party applications with Teams Phone, Five9 and other County voice services
- Assessing impacts and risks of both scheduled and unplanned service updates and alerts
- Serving as technical subject matter expert for large technical initiatives
- Providing Tier 3 response and support for complex service impacting incidents and problems
- Working closely with internal staff (ex. security, network, AD) and managed services provider for solution implementation and issue resolution
- Recommending, evaluating, developing and recommending new products to enhance service offerings
- Leading implementation of changes to existing solutions
- Reviewing and approving technical changes submitting through formal change management process
- Contributing to the development of the long-term strategy
- 10 years of telecommunications and networking experience with technologies such as PSTN, VoIP, call centers, IVR, UCaaS, CCaaS, SIP, SBCs, QoS, cloud
- Direct experience with Cisco Call Manager and Teams Phone
- Direct experience with Five9 or similar CCaaS product
- Experience working in federal, state or local government
Compensation:
Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.
EEO Statement:
Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.