What are the responsibilities and job description for the Front Office II position at Beacon Oral Specialists?
Job Title: Front Office II (Seasonal)
Job Location: Novato Oral Surgery & Implantology, Novato, CA
Job Type: Seasonal - Contract to Hire Potential
We are an oral surgery office looking for a Front Office II professional with excellent organizational and administrative skills.
Job Description
We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Responsibilities:
Job Location: Novato Oral Surgery & Implantology, Novato, CA
Job Type: Seasonal - Contract to Hire Potential
We are an oral surgery office looking for a Front Office II professional with excellent organizational and administrative skills.
Job Description
We are looking to hire a front office professional that is compassionate and discrete with superb time management and record-keeping skills. To ensure success, front office receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.
Responsibilities:
- Patient Reception: Greet patients with a warm and friendly demeanor, ensuring they feel welcomed and comfortable upon arrival. Handle patient registration, verify insurance information, and assist with any necessary paperwork.
- Scheduling: Manage the appointment calendar efficiently to ensure optimal scheduling of patient visits. Coordinate with the oral surgeons and clinical staff to optimize appointment availability and minimize waiting times.
- Telephone and Email Correspondence: Answer incoming phone calls and respond to email inquiries promptly and professionally. Provide accurate information about services, appointments and general office policies.
- Patient Records: Maintain and update patient records with accuracy and confidentiality. Ensure all necessary documentation is complete and organized for easy access by the clinical team.
- Insurance: Collaborate with patients to verify insurance coverage to include prior authorizations and pre-determination. Assist patients in understanding their insurance benefits and financial responsibilities.
- Office Coordination: Assist in the coordination of administrative tasks to maintain the smooth operation of the office. This includes ordering office supplies, managing mail, and coordinating with vendors as needed.
- Patient Care and Satisfaction: Strive to deliver a five-star experience with exceptional customer service to all patients, addressing their concerns and resolving any issues that may arise. Ensure a positive patient experience from check-in to check-out.
- Adherence to Policies and Procedures: Comply with all office policies, procedures, and protocols to maintain a safe and efficient working environment. Maintain confidentiality of all doctors, staff, and patient information.
- High school diploma or equivalent is required.
- Proven experience as a Front Office Administrator, Receptionist, or similar role in a healthcare or dental setting is required.
- Proficiency in computer software applications.
- Strong organizational skills and attention to detail to handle patient records, scheduling, and administrative tasks efficiently.
- Professional language and customer service mindset
- Effective written and verbal communication skills
- Ability to use discretion while working with sensitive information.
- Excellent documentation, communication, and Microsoft Office skills
- Passionate about healthcare excellence.
- Monday to Friday, 8 hour shift
- Working on-site is essential to the function of this position.
- Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing, and keyboarding, may lift up to 25 lbs.
- This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Salary : $23 - $28