Practice Development Specialist

Job Title: Practice Development Specialist

Job Location: Dallas, TX

Job Type: Fulltime

Summary:

Role Overview

The Practice Optimization Specialist supports practice growth and consistency by partnering closely with Practice Development leadership, clinical leaders, and office teams. This role focuses on helping practices understand their performance, identify opportunities, and implement practical improvements that enhance patient experience, team effectiveness, and overall results.

Acting as a coach, collaborator, and analytical partner, the Practice Optimization Specialist helps translate data and observations into clear priorities and achievable action steps. Success in this role comes from building strong relationships, supporting teams through change, and steadily improving outcomes over time.

Core Responsibilities

Practice Performance & Growth Support

• Support practice-level growth by identifying opportunities to treat more patients through improved access, scheduling, and follow-up.
• Partner with offices to improve key performance areas such as phone answer rate, phone-to-scheduled conversion, consult-to-treatment conversion, and patient re-engagement.
• Provide operational insight and recommendations that align with broader Practice Development goals.
  
  
  

Data, Metrics, and Reporting

• Review and interpret operational and performance data across practices.
• Prepare clear, easy-to-understand metrics, dashboards, and summaries for leadership and office teams.
• Use data as a tool for shared understanding, problem-solving, and continuous improvement.
  
  
  

Operational Improvement & Project Support

• Support multiple initiatives across practices, helping teams stay focused on priorities and follow through on improvements.
• Identify workflow gaps or friction points that impact patient, staff, or surgeon experience.
• Help practices implement and sustain practical changes that lead to measurable improvement.
  
  
  

Coaching, Training, and Culture Support

• Coach and train oral surgery office teams and managers to strengthen performance and consistency.
• Encourage a culture of ownership, collaboration, and problem-solving, with a focus on saying “yes” to patients whenever possible.
• Reinforce a 5-star patient experience mindset across all patient touchpoints, from first call through follow-up.
  
  
  

Collaboration & Partnership

• Work closely with Practice Development, operations, and clinical leaders to ensure alignment and shared priorities.
• Support adoption of new tools, workflows, and standards in a way that feels practical and achievable for office teams.
  
  
  

Experience & Qualifications

• 3 years of experience in oral surgery, preferably at the practice or multi-practice level, with a solid understanding of front-office operations, scheduling, and patient flow.
• Experience training and supporting oral surgery staff to improve patient, staff, and surgeon experience.
• Demonstrated ability to identify opportunities for growth and operational improvement.
• Clear, approachable communicator who can work effectively with leadership, clinicians, and front-line teams.
• Comfortable managing multiple projects and priorities at the same time.
• Experience preparing and working with metrics, dashboards, and performance reports.
• Detail-oriented, organized, and thoughtful in identifying patterns and improvement opportunities.
  
  
  

Key Outcomes This Role Supports

• Improved phone answer rate and capture of incoming patient demand
• Increased phone call to scheduled consult conversion
• Increased consult-to-treatment conversion
• A consistent culture of saying “yes” to patients
• Delivery of a reliable, 5-star patient experience across practices
  
  
  

This role plays an important part in helping practices understand where they are today and supporting them in making steady, sustainable improvements over time.

Benefits:

• 401(k) Matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Referral Program
  
  
  

Special Requirements:

• Working on-site is an essential requirement of this role.
• Physical requirements include sitting, stooping, turning, standing, bending, walking, hearing, reading, writing and keyboarding, may lift up to 25 lbs.
• Ability to sit behind a desk approximately 80% of the workday required.
• This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
  
  
  

Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.