Community Support Worker (Case Manager)

This position is eligible for a retention bonus at 6 months and 1 year of service

Position Summary

Provides community support services to persons diagnosed with a serious and persistent mental illness. Provides integrated dual recovery services to consumers with co-occurring mental health and substance use disorders. These services are provided in a community-based program, assisting the person served in achieving individualized life goals within their community living environment.

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

• Provides community based services to assigned caseload, utilizing independent judgment and decision-making regarding appropriate treatment needed.
• Provides Crisis intervention to consumer’s experiencing a psychiatric or substance use related crisis and utilize clinical judgment in recommending appropriate treatment recommendations, including the need for hospitalization or residential treatment.
• Maintains ongoing contact with hospitalized clients including participation in staffing and discharge planning so that consumers can successfully reintegrate into their living environment.
• Completes progress notes in AVATAR within 72 hours of service provided which clearly reflect interventions provided and necessity of those interventions.
• Updates Person-Centered strengths based treatment plans reflecting consumer’s life goals and individualized choices.
• Problem solves issues related to housing and housing crisis, accessing community resources to assist with basic needs as well as emergency situations, advocate for consumers in regards to receiving proper health care, and assist consumers in resolving matters of significance.
• Provides stage- based interventions to consumers experiencing co-occurring conditions, and utilize motivational interviewing skills. Make referrals as needed to substance abuse counselor or substance abuse treatment provider and maintain communication in regards to treatment progression.
• Works in collaboration with Health Care Home team to provide assistance to clients regarding their overall physical health by using wellness coaching techniques.
• Provides active outreach to persons who may be reluctant to engage and begin to develop a working alliance towards understanding their individual concerns and needs.
• Completes risk assessments and Crisis plans and all other required paperwork in accordance with agency policy and guidelines.
• Maintains knowledge of agency technology programs and/or systems needed to do the job and uses them effectively.
• Maintains required training and certifications.
• Maintains required agency productivity standards.
• Attends and participate in weekly team meetings and monthly all staff meetings.
• Maintains a valid driver’s license and reliable transportation
• Other duties and/or responsibilities may be assigned by supervisor.
  
  

Education/Certifications

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• Associates Degree or Bachelor’s degree in the Social Services field or 4 years prior related work- experience required.
• Active driver’s license and minimum state-required auto-insurance.
• CPR/First Aid Certification required
  
  

Experience Required

• 4 years minimum work-related experience required if no degree.
• If degreed, 1 to 3 years prior work-related experience preferred.
  
  

Required Knowledge

• Knowledge of behavioral health diagnosis and symptoms.
• General knowledge of community resources and/or the willingness to research as needed
  
  

Skills/Abilities

• Strong crisis management skills
• Excellent communication skills, both written and verbal.
• The ability to use and troubleshoot basic business equipment.
• The ability to interact with a wide range of individuals.
• Strong ability to multi-task with a high level of accuracy and timeliness in project output.
• The ability to maintain a high level of client confidentiality.
• Ability to problem solve quickly and prioritize tasks for optimum efficiency.