What are the responsibilities and job description for the Product Support Representative position at Beacon Hill?
Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3 months and offers hours of 9AM - 5PM and is compensating $23/hour.
What you'll do
- Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers.
- Assist customers through phone, chat, and email channels.
- Enthusiastically help consumers and our internal partners in problem resolution
- Track and analyze data from our user support channels to communicate contact trends with product and development teams.
- Process reported content and activity to promote a secure online community. What you'll bring
- Exceptional written and verbal communication skills
- A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction
- A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
- Preferred typing speed of 60 words per minute, minimum of 45 words per minute required
- Excellent organizational skills and ability to manage multiple priorities
- Willingness to pitch in as needed to complete team projects or cover team operations
- Eagerness to identify problem areas and find solutions
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary : $23