Entry Level IT End User Support

This is an opportunity for an entry level IT professional to shadow experience IT end user services professionals to learn IT support in the helpdesk and desktop support area for a stable, growing Indianapolis area company. If you have basic IT support experience and/or a desire to grow in the IT career field shadowing more experienced professionals, this is a great opportunity for you.

• Must have strong organizational skills and attention to detail
• Must have the ability to follow structured processes consistently
• Must be reliable and able to manage repetitive tasks
• Must have the willingness to learn and strong work ethic
• Must be comfortable handling physical equipment
• Having a basic familiarity with Windows devices or ticketing systems is ideal
• Experience with any hands-on technical experience (school, home lab, etc.) is ideal
• Must be able to receive incoming IT equipment and verify shipments against packing slips
• Must be able to apply asset tags and maintain accurate inventory records in ServiceNow
• Must be able to prepare and ship equipment to employees using standard shipping processes
• Must be able to track devices through the full lifecycle from receiving to deployment
• Must be able to wipe and prepare returned devices for redeployment (Windows and mobile)
• Must be able to inspect, clean, and stage devices for reuse
• Must be able to fulfill requests for the internal employee refurb program via ServiceNow tickets
• Must be able to remove devices from systems such as Microsoft Intune, ScreenConnect, and other endpoint tools
• Must be able to maintain accurate device records across systems
• Must be able to support standard device retirement and redeployment workflows
• Must be able to manage and update ServiceNow tickets related to device requests and returns
• Must be able to ensure all work is documented clearly and accurately
• Must be able to coordinate with internal teams on device shipments and recovery
• Must be able to shadow Tier 2 IT technicians to learn real-world troubleshooting workflows
• Must be able to gain exposure to device provisioning, endpoint troubleshooting basics, and enterprise IT systems
• Must be able to assist Tier 2 staff with basic troubleshooting tasks as skills develop
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Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future™