What are the responsibilities and job description for the Customer Service & Reservations Specialist position at Beacon Hill Staffing Group, LLC?
Our client, a well-established company in the transportation industry, is seeking a Customer Service & Reservations Specialist to join their team on a contract to permanent basis.
About The Position:
- Pay: $18 - $22 hourly benefits
- Start Date: ASAP!
- Contract to Permanent Opportunity
- Fully onsite in Murrysville, PA
- Free parking
- Schedule: Monday through Friday 9AM - 5PM, Saturday 8AM - 2PM
About The Job:
- Provide professional and timely assistance to clients with inquiries, reservation requests, and service needs.
- Respond promptly to client communications via phone and email.
- Accurately enter, process, and maintain reservations within the software platform.
- Address client concerns, provide effective solutions, and escalate service issues when additional support is required.
- Maintain up-to-date knowledge of company software, reservation systems, quoting tools, and service offerings.
- Communicate professionally with clients, customers, vendors, and internal team members to ensure a positive service experience.
- Meet established productivity, quality, and client satisfaction standards while managing multiple priorities in a fast-paced environment.
About You:
- Excellent written, verbal, listening, and interpersonal communication skills.
- Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously.
- Highly detail-oriented, accurate, self-motivated, and dependable with a strong sense of urgency.
- Strong problem-solving and analytical skills with the ability to take ownership of client needs and resolve issues effectively.
- Professional and courteous demeanor with the ability to remain focused and composed in a fast-paced environment.
- General knowledge of the transportation, hospitality, or service industries, along with the flexibility to work varying schedules and adapt to changing business priorities.
If you are looking to continue building your career within hospitality with a reputable company, apply today with an updated copy of your resume!
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Salary : $18 - $22