MgrWIC-Women/Infants/Children

Reports to the Executive Director, Community Impact.  Responsible for managing all aspects of the local agency WIC program.

This WIC agency adopts the belief of the American Academy of Pediatrics (AAP) policy statement "Human milk is species-specific, and all substitute feeding preparations differ markedly from it, making human milk uniquely superior for infant feeding." (See AAP policy statement: Breastfeeding and the Use of Human Milk).

MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Plans, coordinates, manages, and evaluates all assigned services/activities of WIC (Women, Infant & Children) by:

• Monitor local agency WIC program operations for compliance with local agency, state, and federal regulations and policies.
• Train and supervise local agency WIC program staff and monitor staff work periodically.
• Serve as a vendor liaison and train vendors on Program requirements as related to WIC food package changes.
• Review WIC program contracts and expectations with relevant parties including vendors, local agency administration.
• Complete vendor monitoring reports as requested by State WIC office.
• Responsible for appropriately maintaining all records, plans and files required for the operation of the local agency WIC program.
• Serve as System Administrator for the INWIC Management Information System (MIS).
• Participate in outreach activities to promote community partnerships and to increase program awareness and the services offered by the WIC program.
• Responsible for evaluating metrics, such as, demographics of clients, benchmark reports, EPPIC reports, and/or Medicaid reports to maintain and/or increase the agency’s caseload.
• Establish Memorandums of Understanding (MOU’s) with partnering agencies to facilitate reciprocal referrals.
• Oversight of the local agency’s fiscal budget, including but not limited to planning, management, and invoicing.
• Maintain equipment and nutrition education inventory.
• Participate in State WIC meetings or committees as invited.
• Plan and conduct staff meetings and provide in-services that are pertinent to staff job responsibilities.
• Plan time for staff to attend virtual or in-person trainings that are pertinent to their role at WIC.
• Perform certification duties including measurements of height, weight, and hemoglobin as needed.
• Provide all pregnant, postpartum, and breastfeeding clients with evidence-based breastfeeding support and education, within the clinic role’s scope of practice.
• Ensure confidentiality of applicant and client information in accordance with WIC federal regulation.
• Attend off-site conferences and meetings as needed or required by the position.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Participates in appropriate community activities by:

• Providing information, consultation, and education to agencies/groups.
• Readily capturing opportunities to network and communicate information about WIC services, searching, establishing, and capitalizing on partnership opportunities in the county.
• Providing national, state and local leadership.
• Participating as requested in Hospital or System efforts or initiatives.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

 Education and Experience

• Must be one of the following:
  • Registered Dietitian; or
  • Registration eligible to take the exam for the Commission on Dietetic Registration; or
  • Bachelor’s or master’s degree in Dietetics, Nutrition, or Nutrition Sciences
  • Registered Nurse
  • A graduate of a bachelor’s or master’s program in a health related field which, through review of an official transcript from an accredited college, includes a study in nutrition.
• Supervisor experience preferred.
• Experience in maternal and child health or public health setting is preferred

Knowledge & Skills

• Basic (proficient preferred) knowledge of Microsoft Office (Outlook, Word, Edge, Excel, Teams) and Google Chrome.
• Present in the clinic during all clinic hours, up to the limit for full time employees.
• Ability to lead in different situations and during periods of a program change.
• Work effectively on a multidisciplinary team.
• Effective communication, both orally and in writing.
• Ability to facilitate conversations with individuals of diverse backgrounds to address their needs.
• Demonstrate professionalism in a manner consistent with legal and ethical standards including WIC federal regulation.
• Operate standard office and computer equipment.
• Utilize available communication services to accommodate a client’s preferred language.

Working Conditions

• Work completed in a fast-paced clinic setting.  This may include interaction with the public, exposure to loud noises, and working in close proximity to others.
• Client interactions, including but not limited to, height and weight measurements, hemoglobin finger sticks, and holding/lifting infants and children as needed.
• Repetitive motion related to standard office work.
• Occasion travel between clinics and to required state meetings and conferences or community sites.
• Display a positive reflection of the Indiana WIC program, both in the clinic and through community outreach activities, which may include local Farmer’s Market events and collaborations with healthcare providers, non-profit organizations, and other community partners.
• Develop working relationships with other staff and partnering community agencies.
• Maintain a compassionate clinic environment that supports the diversity and needs of the community.
• Support and promote breastfeeding as the normative infant feeding method within the clinic environment.
• Follow all policies and procedures of the Indiana WIC program.

Physical Demands

• Requires the physical ability and stamina to perform the essential functions of the position.