Community Resource Navigator Coordinator

Under the direction of the Population Health Manager, the Community Resource Navigator (CRN) Coordinator provides leadership, supervision, and operational support for CRN staff and social care programs across the Health System. This role includes oversight of day-to-day CRN activities, coaching and case reviews, process improvement, and community representation. The Coordinator maintains a small patient caseload, ensuring high-quality, evidence-based patient navigation and connection to health and social services.

Key Responsibilities:

Team Leadership & Supervision:

• Provide task-level supervision and coaching to Community Resource Navigators.

• Conduct regular case review meetings and guide care planning.

• Ensure consistency and standardization in CRN processes and interventions.

• Oversee training and development of CRN staff and maintain compliance with best practices.

Program Coordination & Quality Improvement:

• Implement and improve workflows aligned with industry standards.

• Track CRN impact data and collaborate with leadership for program enhancements.

• Support resource planning and strategic initiatives using social needs data.

Patient Navigation & Community Engagement:

• Maintain a limited caseload, connecting patients to medical and social services.

• Deliver health education, advocacy, and self-management coaching to clients.

• Serve as the department’s lead representative at community events and committees.

• Build and sustain relationships with community partners and maintain a comprehensive resource guide.

Administrative & Organizational Duties:

• Ensure accurate documentation of referrals, visits, and outcomes.

• Comply with departmental, regulatory, and organizational standards and policies.

• Maintain required certifications and participate in mandatory training and meetings.

Qualifications:

Education & Experience:

• Bachelor’s degree in Health Administration, Social Work, Psychology, Public Health, or related field required.

• Minimum 3 years of experience in healthcare or social services; experience with chronically ill or elderly populations preferred.

Skills & Competencies:

• Strong leadership and coaching skills.

• Knowledge of social determinants of health, medical terminology, and local community resources.

• Effective communication, cultural competence, and problem-solving skills.

• Proficient in Microsoft Office and electronic health records (EHR) systems.

• Organized, adaptable, and able to manage priorities independently.

Working Conditions:

• Office and field-based role with potential travel to patients' homes and community sites.

• Occasional exposure to clinical environments and communicable diseases.