Med Recept/ Scheduler (BMG)

Job Title: Medical Receptionist Scheduler
Department: Beacon Medical Group (BMG)
Reports To: Practice Manager
Supervision From: Clinical Supervisor, Office Supervisor, Office Coordinator

🌟 $1,000 Sign-On Bonus!

Join our team and receive a $1,000 sign-on bonus as a thank-you for bringing your talent and passion to Beacon Medical Group!

Position Summary

The Medical Receptionist Scheduler supports the clinical and administrative teams by providing exceptional patient-facing service and efficient scheduling operations. Under general supervision and following established protocols, this role performs a variety of clerical, reception, and patient support tasks, including scheduling appointments and surgeries, verifying insurance, and facilitating smooth patient flow.

Core Responsibilities

Reception & Front Desk Support

• Greet patients and visitors professionally and warmly.

• Check in patients and confirm/updating insurance and demographic information.

• Answer multi-line phones, relay messages accurately, and assist with general inquiries.

• Maintain an organized front desk and ensure timely patient intake.

Scheduling & Patient Coordination

• Schedule patient appointments with providers, including follow-ups and referrals.

• Coordinate all aspects of surgery and procedure scheduling, including pre-operative testing, office visits, and post-operative care.

• Provide clear verbal and written instructions for procedures and preparations.

• Track and obtain necessary clearances, documentation, and imaging for surgeries.

Insurance & Billing Support

• Verify insurance benefits and obtain pre-authorizations for tests and procedures.

• Ensure compliance with insurance medical necessity guidelines.

• Collect patient co-pays and process payments.

• Enter and post provider charges accurately in the practice management system.

Administrative Duties

• Maintain accurate and up-to-date patient records and documentation.

• Support providers with prescription refill requests via electronic medical record (EMR).

• Perform routine clerical tasks: faxing, copying, mail handling, ordering supplies, etc.

• Coordinate with vendors, imaging centers, and other departments as needed.

Surgery Scheduling Duties

• Interpret provider orders and schedule surgeries accordingly.

• Coordinate surgical packets, equipment, supplies, and vendor support.

• Track pre-operative testing, insurance authorizations, and ensure readiness for procedures.

• Document all communications and updates thoroughly.

Organizational Expectations

• Attend and engage in department meetings and required training.

• Maintain compliance with Beacon policies, safety regulations, and infection control standards.

• Maintain current certifications as required (e.g., BCLS/CPR if applicable).

• Demonstrate commitment to The Beacon Way:

  • Leverage innovation

  • Cultivate human talent

  • Embrace performance improvement

  • Build accountability

  • Use data effectively

  • Communicate clearly and consistently

Qualifications

Education & Experience:

• High school diploma or equivalent required; post-secondary education preferred.

• Minimum age: 17

• Prior experience in a healthcare setting (e.g., scheduling, admissions, medical office) preferred.

• Knowledge of medical terminology, billing, and coding is a plus.

• Bilingual (Spanish) is a strong asset.

Skills & Competencies:

• Strong interpersonal and customer service skills.

• Effective verbal and written communication.

• Proficient in Microsoft Office, EMR systems, and scheduling software.

• Ability to multitask and work in a fast-paced, team-oriented environment.

• Analytical thinking for problem-solving and process improvement.

• Attention to detail and accuracy in documentation.

Working Conditions

• Medical office environment; frequent interaction with patients and clinical staff.

• Flexible scheduling may be required, including overtime or additional shifts.

• Requires physical stamina to perform administrative and patient-facing tasks throughout the workday.