What are the responsibilities and job description for the Tech Support Technician position at Beacon Engineering Resources?
Tech Support Technician to provide technical support for hardware, software, and end-user technology needs. This individual will serve as a primary point of contact for IT-related issues, delivering responsive support and excellent customer service in a fast-paced environment. The ideal candidate is comfortable troubleshooting multiple issues simultaneously and has hands-on experience supporting a variety of devices and operating systems.
Responsibilities
- Provide hands-on and remote technical support for Windows, Mac, and Ubuntu/Linux users.
- Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner.
- Configure, provision, and deploy laptops, desktops, and other end-user devices.
- Support hardware including desktops, laptops, thin clients, scanners, and peripheral devices.
- Upgrade existing systems and replace or repair damaged hardware components.
- Manage IT inventory assets, including documentation, deployment, decommissioning, and recycling processes.
- Maintain a high level of responsiveness and customer service while handling multiple support requests.
- Assist with general technology setup and ongoing user support across the organization.
- Lift and transport equipment up to 25 lbs as needed.
Requirements
- Bachelor’s degree in Computer Science or equivalent experience
- Minimum of 2 years of experience in a Service Desk or similar technical support role.
- Strong troubleshooting and problem-solving skills.
- Professional communication and interpersonal skills.
- Proficiency supporting Windows, Mac, and Linux/Ubuntu environments.
- Experience with hardware deployment, imaging, and device configuration preferred.