Patient Scheduling Specialist

Beacon Clinic was founded for the purpose of delivering a level of care that we, as a team, can all be proud of. We are a patient-focused healthcare center that is committed to providing the highest quality of medical care and supportive services. We were founded in 2018 by Dr. David Bartels, focusing on cancer and blood conditions. Today, we provide care services to Medical Oncology and Hematology, Radiation Oncology, Rheumatology, and Urology patients. We are also dedicated to advancing the field by engaging in clinical research and offering our patients the opportunity to participate in various clinical trials. Learn more about us at our website.

We have an excellent opportunity available within our clinic as a Patient Scheduling Specialist. If you are looking for exciting, flexible, and stimulating work with meaningful advancement opportunities available, then consider Beacon the right place for you!

Position Summary:

Patient Scheduling Specialists are responsible for being the forefront for patient coordination on a daily basis in a growing outpatient clinic. This position exists to ensure accurate and complete scheduling for patients. Scheduling includes but is not limited to new patient visits, infusion/chemotherapy services, and other procedures with outside facilities. Performing related duties within guidelines of Beacon policies, state & federal laws/ regulations, and business ethics.

Duties/Responsibilities:

• Coordinates, monitors, and schedules patient care at our clinic and across the patients’ care team.
• Interprets provider orders, schedules according to the orders, and obtains approval for schedule changes or cancellations as appropriate.
• Navigates multiple providers and departments simultaneously and is expected to be available to speak with patients and healthcare professionals for the majority of the day. This requires working with several complex scheduling workflows.
• Acts as a liaison for the patient, communicating and problem solving with clinic staff and patients care team to ensure we can provide exceptional care.
• Documents complete and accurate information in the electronic medical record when appropriate.
• Maintains patient confidentiality and protects operations by keeping patient care information confidential.

Required Skills/Abilities:

• Understands medical terminology and procedures.
• Compassionate and caring bedside manner.
• Excellent attention to detail and ability to balance competing priorities.
• Strong written and verbal communication.
• Independent and good at follow through.
• Work efficiently with positive communication in a fast-paced team environment, manage difficult and emotional situations, display empathy for patients in the various stages of their treatments.
• Moderate understanding of computer, phone and fax systems, EMR or other medical technologies a plus.

Education:

• High School Diploma or GED required.
• Medical Scheduling experience is a plus.

Other duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Beacon Clinic Employee Benefits:

• Paid Time Off (PTO)
• 8 paid, closed-clinic holidays
• Health Insurance, including medical, dental, and vision
• 401(k) Plan
  
• Professional development fund
• Employee assistance program

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Beacon Company Mission: To meet patients wherever they are on their cancer journey and walk with them on that journey; to provide compassionate, personalized cancer care for an unparalleled patient experience.

Beacon Core Values: Compassion. Grace. Honesty. Humor. Respect. Trust.

Our providers and staff at Beacon share these values and truly embody the mission of Beacon. Our team is comprised of the most devoted, compassionate individuals who consistently go above and beyond for patients and who strive to continually improve patient care and the overall patient experience.