What are the responsibilities and job description for the Front Office Coordinator position at BEACON BEHAVIORAL SUPPORT SERVICES?
The Front Desk Office Assistant plays an important role in supporting the daily operations of our healthcare facility by providing exceptional customer service and completing essential administrative tasks. This position is responsible for patient scheduling, managing communications, and maintaining accurate patient records. By creating a welcoming and organized environment, our Front Desk Office Assistant helps ensure a positive patient experience and supports the overall mission of our healthcare services.
Minimum Qualifications
- High school diploma or equivalent.
- Experience in an administrative or customer service role, preferably in a healthcare setting.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Experience with electronic health record (EHR) systems.
- Experience working in a medical office setting preferably in a mental health practice.
- Coursework or certification in medical office administration or a related field.
Responsibilities
- Assist with patient scheduling, including appointments, cancellations, and follow-ups.
- Handle incoming communications, such as phone calls and emails, directing inquiries to appropriate personnel.
- Maintain accurate patient records and ensure compliance with privacy regulations.
- Collaborate with other departments to support smooth operations and efficient patient flow.
Skills
Strong communication skills are essential for interacting with patients and staff in a professional and supportive manner. Organizational abilities are used daily to manage multiple tasks, such as scheduling and maintaining records. Familiarity with healthcare regulations and EHR systems supports compliance and efficient patient information management. Preferred experience in a healthcare setting further enhances understanding of patient needs and day-to-day operational processes, contributing to high-quality service delivery.
Spravato and TMS Coordinator
Primary responsibilities include, but are not limited to:
- Managing schedules related to Spravato and/or TMS treatments.
- Obtaining prior authorizations for new patients
- Maintaining authorizations for active patients
- Assisting with patient care and medication ordering from various pharmacies.
- Maintaining compliance with REMS, DEA, Med log audits etc
- Auditing Spravato and/or TMS charts as needed
- Assisting with Spravato consults and/or TMS questions as needed
- Providing a safe and therapeutic environment for daily treatment sessions
- Office administrative tasks such as answering phones, maintaining office organization, managing leads, reporting statistical activity to center manager, collecting copays, and handling all medical records in compliance with HIPAA
Characteristics of Our Employees:
- Takes ownership and demonstrates initiative, flexibility, and ability to think and find answers
- Comfortable communicating with doctors and keeping them on task
- Able to provide feedback to superiors comfortably and professionally
- Displays a "patient first" mentality
- Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
- Detail oriented
- Physically able to stand on feet for many hours at a time
Beacon is an equal opportunity employer.