Front Desk Associate

As a member of the Guest Services team, the Front Desk Associate is the first point of contact for guests and plays a key role in creating an exceptional hospitality experience. From making reservations to welcoming guests upon arrival and ensuring a memorable stay through departure, this position provides personalized service with warmth, professionalism, and attention to detail. The Front Desk Associate works closely with housekeeping, maintenance, and management to ensure every guest enjoys a comfortable, relaxing, and seamless experience.

Part-time Seasonal Position located at First Colony Inn and Tar Heal Motel

Responsibilities

• Welcome guests with a friendly, professional, and hospitable attitude.

• Manage guest check-in and check-out procedures accurately and efficiently.

• Answer incoming phone calls, emails, and reservation inquiries from prospective and current guests.

• Assist walk-in guests with reservations, questions, and requests.

• Create, modify, and manage reservations using the property’s reservation management system.

• Provide guests with information about the property, amenities, breakfast service, local restaurants, attractions, and area activities.

• Respond promptly and professionally to guest questions, concerns, and special requests.

• Coordinate guest requests with housekeeping and maintenance to ensure timely resolution.

• Monitor guest satisfaction throughout each stay and proactively address service opportunities.

• Maintain accurate guest records, reservation notes, and communication within company systems.

• Keep the front desk, lobby, and common areas clean, organized, and welcoming.

• Maintain working knowledge of room types, rates, packages, promotions, and property amenities.

• Communicate effectively with all departments to ensure guest needs are met.

• Uphold company policies, standards, and core values while providing exceptional hospitality.

• Complete additional duties assigned by management to support daily operations.

• Assist with light administrative duties as assigned.

• Occasionally deliver guest amenities or supplies to guest rooms.

• Assist with property inspections or other operational support as needed.

• Run occasional errands for the property when requested.

• Participate in special events or seasonal guest activities.

• Perform other duties as assigned by management.
• Passion for hospitality and delivering outstanding guest experiences.

• Excellent verbal and written communication skills.

• Friendly, professional, and positive attitude.

• Strong customer service and interpersonal skills.

• Ability to remain calm and solution-oriented during busy or challenging situations.

• Strong organizational and time management skills.

• Excellent attention to detail.

• Ability to multitask in a fast-paced environment.

• Experience with Microsoft Office Suite and hotel reservation systems preferred.

• Knowledge of the local area, restaurants, attractions, and activities.

• Comfortable learning new technology and hotel property management software.

• Ability to work collaboratively in a team-oriented environment.

Physical Requirements

• Prolonged periods of sitting while using a computer and telephone.

• Frequent standing and walking throughout the property.

• Ability to lift and carry up to 25 pounds.

• Ability to bend, stoop, reach, and move throughout guest areas as needed.

• Ability to work indoors for extended periods while maintaining a professional appearance.

Beach Retreats by Village is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beach Retreats by Village makes hiring decisions based solely on qualifications, merit, and business needs at the time.

At Beach Retreats by Village, we create memorable coastal experiences through warm hospitality and personalized service. Our collection of charming inns, bed & breakfasts, villas, beach bungalows, and motels stretches across North Carolina's beautiful Outer Banks, offering guests unique accommodations in destinations like Ocracoke Island, Nags Head, and Kill Devil Hills.
As a member of our team, you'll have the opportunity to make every guest feel welcome while working in a friendly, fast-paced hospitality environment. Whether greeting guests, sharing local recommendations, or helping create exceptional stays, you'll play an important role in delivering the personalized service that keeps guests coming back year after year.
If you're passionate about hospitality, enjoy helping others, and thrive in a team-oriented atmosphere, we'd love to welcome you to Beach Retreats by Village.