What are the responsibilities and job description for the Hotel Front Office Supervisor position at Beach House Hotel?
Front Office Supervisor
Job Description
Schedule Full-Time
Position Type Non-Management
Reports to: Front Office Manager
POSITION SUMMARY
The Front Office Supervisor will supervise all Front Office staff (Front Desk, Valet, Security) and ensure that all guests are treated professionally in accordance with all policies and procedures of Beach House.
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using Autoclerk, Shift 4, Outlook, systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Managers.
Be where you can do your best work, begin your purpose, belong to an amazing team, and become the best version of you.
Requirements Include:
All applicants must have at least one year of Front Desk Supervisory experience, exceptional communication skills, able to multi-task, and enjoy working in a fast-paced environment. We are looking for a positive, upbeat individual, who can deliver total guest satisfaction.
*Available on flexible shifts on Weekday, Weekends and Holidays, primarily PM shift(2:30pm to 11pm).
*Possessing strong written and verbal communication skills
*Previous hotel front desk experience
*Proficient with technology
Job Type: Full-time
Pay: $ $24.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free parking
- Health insurance
- Paid jury duty
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk Supervisor: 1 year (Required)
Language:
- English (Preferred)
Shift availability:
- Night Shift (Required)
- Day Shift (Preferred)
Work Location: In person
Salary : $24