MSP Systems Engineer

Company Description

Be Co provides comprehensive IT solutions that help businesses enhance productivity, security, and growth. We specialize in managed IT services for both Mac and Windows environments, secure network infrastructure, and cloud system management. Headquartered in New York, NY, Be Co blends technical excellence with a client-centric mindset, offering thoughtful, modern support that feels personal, not transactional.

Role Description

This is a full time hybrid role for an MSP Systems Engineer who thrives in a small-business environment and doesn’t mind wearing multiple hats. You’ll be responsible for systems administration, client support, and account management within a managed services context. Day-to-day, you’ll manage Microsoft 365 and Google Workspace tenants, work in tools like NinjaRMM and Addigy, maintain cloud and endpoint security platforms, and help clients get the most out of their technology.

You’ll also play a role in documentation and communication: writing clear notes, sharing insights, and ensuring handoffs are smooth and professional. This is an ideal role for someone curious, organized, and ready to grow with a modern MSP.

Responsibilities

• Manage and support client environments across Microsoft 365, Azure AD, Intune, and related systems
• Use RMM/MDM tools such as NinjaOne and Addigy for endpoint monitoring, patching, and automation
• Provide client facing technical support and handle tickets with professionalism and follow through
• Document work clearly and maintain accurate records in ticketing systems
• Assist in managing cybersecurity tools such as Huntress, Avanan, SentinelOne, AutoElevate, and Blackpoint
• Support backup systems and password management platforms
• Collaborate on process improvements and small business operations projects
• Maintain strong communication with clients, balancing technical depth with approachability

Core Traits

• Sharp, curious, and eager to grow
• Personable, professional, and client friendly
• Takes initiative; reliable and consistent
• Strong communicator, both written and verbal
• Enjoys learning new systems and improving processes

Qualifications

• Must be New York City based
• Experience working with or supporting an MSP environment
• Solid understanding of Microsoft 365 administration and licensing
• Familiar with Intune, Entra ID, Conditional Access, and PowerShell basics
• Proficiency with RMM and ticketing systems
• Understanding of networking fundamentals
• Excellent documentation and written communication skills
• Bachelor’s degree preferred but not required. Practical experience matters most

Why Be Co

• Be Co is a forward-thinking MSP built on trust, clarity, and respect for both clients and technicians. You won’t get lost in a corporate structure; you’ll have a direct impact, autonomy, and the space to develop your craft in a modern, security driven environment.