What are the responsibilities and job description for the Case Manager position at BDR Strategic Services?
Position Summary The Case Manager is responsible for coordinating and overseeing the delivery of individualized services to passengers. This role involves assessing passengers’ needs, developing and implementing service plans, monitoring progress, and ensuring access to appropriate resources and support. The Case Manager serves as an advocate and liaison, helping passengers achieve their goals through effective communication, problem-solving, and collaboration with multidisciplinary teams and international partners. Key Responsibilities Conduct comprehensive assessments to identify client needs, strengths, and barriers. Review passengers’ records and search agency-provided databases to gather relevant background information and verify eligibility. Create and maintain a list of eligible participants in the program, ensuring all eligibility criteria and documentation requirements are met. Develop and maintain individualized case management plans tailored to client goals. Coordinate referrals to internal and external services, including legal assistance, medical care, counseling, and travel-related support. Monitor client progress regularly and adjust service plans as needed to ensure continuity of care. Maintain accurate, timely, and confidential case documentation in accordance with agency policies and regulatory standards. Advocate for client rights and ensure access to appropriate resources and support services. Track outcomes, analyze data, and prepare reports to support program evaluation, compliance, and funding requirements. Participate actively in team meetings, case conferences, training sessions, and professional development opportunities. Collaborate with multidisciplinary teams, government agencies, and international partners to ensure coordinated service delivery. Qualifications Bachelor’s degree in Social Work, Psychology, Human Services, or Criminal Justice. May substitute prior law enforcement or immigration related experience. Minimum of [5] years of experience in case management, law enforcement, or a related area. Strong knowledge of various law enforcement data bases. Experience working with detained populations, particularly in detention or immigration settings, is highly desirable. Excellent communication, organizational, and documentation skills. Proficiency in documentation, report writing and following standardized procedures. Ability to manage multiple priorities, meet deadlines, and work effectively both independently and as part of a team. Proficiency with case management systems and standard office software (e.g., Microsoft Office Suite). Ability to maintain Federal security clearances. Work Environment This position may require working in a secured facility environment, with regular interaction with clients in varying emotional states. Some travel may be required to coordinate services or attend meetings and training. Equal Employment Opportunity Statement Atlas Management Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
