Document Quality Specialist

Job Summary:

The Document Quality Specialist is responsible for preparing, revising, proofreading and quality reviewing documents to ensure an error-free product consistent with firm standards. This role ensures the accuracy, quality, and compliance of deliverables, collaborates with internal clients and team members, and supports continuous improvement initiatives to enhance service, efficiency, and quality across the team.

Job Duties:

Document Creation & Management

• Prepares, revises, and formats documents based on supplied information and instructions
• Creates, manages, and maintains digital documents and status records using firm-approved software and tools
• Prints and assembles digital documentation in accordance with BDO standards.

Quality Assurance & Compliance

• Reviews and proofs work prepared by Document Processing Specialists to ensure compliance with firm standards, certifying the quality of deliverables prior to release
• Compares financial statements and performs calculations to verify data accuracy and adherence to firm policies
• Identifies and addresses potential quality issues that may pose financial risks to BDO and its clients
• Independently edits, self-reviews, and generates draft and final PDFs in accordance with firm standards
• Complies with all firm policies, standards, and client procedures

Client & Team Collaboration

• Interacts with internal clients to obtain necessary information, documents, and data to complete assigned tasks
• Assists in training team members on relevant software, resources, and processes
• Supports the development and maintenance of team shared workspaces, including training materials, process documentation, key contacts, links, and common responses
• Self assigns tickets and supports other centralized services teams as needed
• Identifies and supports continuous performance improvement initiatives (service, quality & efficiency)
• Makes in-person visits to local home office to foster relationships with administrative peers and professional stakeholders
• Gathers insights into end-user experiences, identifies friction points, and explores opportunities to enhance centralized services
• Other duties as required

Supervisory Responsibilities:

Qualifications, Knowledge, Skills and Abilities:

Education:

• High school diploma, GED, or equivalent, required

Experience:

• Two (2) or more years of experience as a proofreader, required
• Experience in a professional service firm, preferred

License/Certifications:

• N/A

Software:

• Proficiency with Microsoft Office Suite, required
• Experience with ticketing system software or scheduling software program, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Knowledge of business terminology and strong business acumen
• Capable of typing at least 50 WPM
• Solid verbal and written communication skills including proficiency in editing and utilization of current grammar and written style practices
• Strong organizational skills
• Able to meet project deadlines with a focus on details
Capable of adapting communication style to successfully convey messaging and objectives to diverse audiences in a professional manner

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

National Range: $28.85/hr - $31.25/hr
Maryland Range: $28.85/hr - $31.25/hr
NYC/Long Island/Westchester Range: $28.85/hr - $31.25/hr

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team. BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions.

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.” Click here to find out more!

• Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets