Associate Account Manager - Branded Promotional Merchandise

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.

LOCATION:

• The ideal candidate will be  Charlotte, NC or  near any of our US based BDA office locations.
• If you live within a reasonable commuting distance  of a BDA location — Woodinville, WA; Atlanta, GA; Austin, TX; Dallas, TX; Troy, MI; or Indianapolis, IN — the role offers a flexible onsite schedule of onsite 4 days per week (with 1 day remote).
  • This role is remote for those in Charlotte, NC since BDA does not have an office within a reasonable commuting distance.

The Associate Account Manager role is a foundational entry point into a career in sales at BDA. You will work closely with a high-performing Sales Team to support the development and expansion of key enterprise client accounts as well as be fully responsible for hitting at minimum your quarterly budget goals. This position focuses on mastering pre-sales activities, building industry and product knowledge, managing multiple client projects, and learning how to generate and nurture client relationships.

As you grow in this role, you'll develop the skills and experience necessary to advance into a full account management or sales role within BDA. You’ll be part of a fast-paced, creative environment that connects clients to impactful branded merchandise solutions.

Key Responsibilities 

Sales Support & Pre-Sales Activities (60%)

• Collaborate with Sales to support account planning and execution
• Assist in producing client presentations with creative merchandise ideas
• Prospect for new buyers and opportunities within assigned accounts
• Help develop and maintain accurate records of sales activity in Salesforce

Client & Project Coordination (20%) 

• Coordinate multiple client-facing projects, managing details like timelines, costs, logistics, and approvals
• Educate and guide clients through BDA's order process, compliance, and production timelines
• Ensure clear communication between clients and internal teams for a seamless experience

CRM & Data Management (20%) 

• Log and track all sales and project activity in Salesforce
• Support in quoting, order status updates, and maintaining data accuracy

Industry & Sales Development 

• Gain deep knowledge of the branded merchandise industry and BDA’s product offerings
• Understand supplier product mix, pricing structures, and margin strategies
• Attend industry events and customer meetings as needed to support account teams and increase exposure
• Other duties as assigned by direct manager and/or sales leadership

Qualifications: 

• Bachelor’s degree in marketing, communications, business, or a related field
• 1–2 years of experience in sales support, marketing, branded merchandise, or a related agency environment
• Strong communication and interpersonal skills with a client-first mindset
• Meticulous attention to detail and high level of organization
• Eagerness to learn and grow within a dynamic, sales-driven environment
• Self-motivated, proactive, and adaptable to shifting priorities
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Salesforce experience is a plus

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We are pleased to share the base salary range for this position is $68,000 to $72,500. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.