Customer Service Representative (Law Firm)

Customer Service Representative

Based in Los Angeles, BD&J is California’s leading personal injury law firm, with over $2 billion recovered for our clients, and we are currently seeking a compassionate and professional Customer Service Representative to join our team. As a key point of contact for new and existing clients, this role is essential to ensuring every person who calls feels heard, supported, and informed.

This is an excellent opportunity for someone who thrives in a client-facing role and enjoys working in a fast-paced, purpose-driven environment. This is a full-time, onsite position at our Los Angeles office. Bilingual fluency in Spanish is required.

Responsibilities include:

• Serve as the first point of contact for incoming client inquiries using a multi-line phone system
• Provide timely, accurate, and empathetic responses to client questions and concerns
• Assist with routing messages to legal staff
• Ensure all client communications are properly logged in the case management system
• Maintain a strong understanding of the firm’s services and procedures to effectively guide clients
• Uphold the firm’s commitment to professionalism, confidentiality, and client-first service

Qualifications:

• 1 year of experience in a customer service or client relations role (legal, medical, or call center experience is a plus)
• Excellent verbal and written communication skills
• Bilingual in Spanish is required
• Empathetic and patient, with the ability to remain calm under pressure
• Detail-oriented, organized, and dependable
• Comfortable working with sensitive or confidential information
• Proficient in Microsoft Office and case or CRM software
• Positive attitude and team-player mentality

We offer an excellent compensation package including:
• Guaranteed Competitive pay plan
• Proficiency/performance bonus
• 401K
• 80 hours of vacation the first year of employment
• Paid Holidays
• Medical, dental, vision, and life insurance
• Supplemental insurance
• Opportunity for advancement

At BD&J, we have a clear vision: to be the place where a diverse mix of talented people want to come, stay, and do their best work. We pride ourselves on bringing the best results to our clients and know our company runs on the hard work and dedication of our passionate and creative employees.

BD&J is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

BD&J is an Equal Opportunity/Affirmative Action Employer dedicated to a policy of compliance with all federal, state, and local laws regarding nondiscrimination in employment. No questions included in our application process are intended to secure information to be used for unlawful purposes.

Consistent with the provisions of the Americans with Disabilities Act (ADA), applicants may request accommodations needed to participate in the application process.

Salary : $20 - $25