Process Governance / Process Improvement Analyst

Job Title: Process Governance / Process Improvement Analyst

Location: Chandler, AZ

Duration: Contract - 12 months

Pay Range: $88.02/hr (W2)

Job ID: 374563

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Process Design Consultant to join our dynamic team. The ideal candidate will have strong experience in process inventory, process design, and improvement and a proven ability to drive stakeholder engagement, mitigate risk, and deliver measurable productivity gains.

Responsibilities:

• Provide Single Process Inventory (SPI) subject matter expertise to stakeholders.
• Establish and execute routines to support the Relationship Manager and meet Senior Leadership Team and process community needs.
• Prepare strategic updates for senior executive leadership and process teams.
• Facilitate engagement with process teams and 2nd line risk partners to proactively manage and mitigate risks.
• Define and execute a plan to transition intake from SharePoint to JIRA or a comparable request and pipeline tool.
• Design target-state process inventory dashboards and portfolio health views.
• Monitor and manage CTI intake requests, change request approvals, and process map approvals.
• Lead challenge responses and remediation to drive timely, effective resolutions.
• Serve as process SME for CTI divisions to ensure compliance and advise on best-fit solutions for new processes.
• Collaborate with internal operations, delivery teams, external process owners, and enterprise and GT risk partners; facilitate governance forums.
• Manage issue alignments and timelines; prepare reports for Process Health Assessments and Portfolio Health Dashboards.
• Complete Process Overall Control Effectiveness (POCE) and control ratings; define action plans for non-performing metrics.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Project Management, or a related field. MBA, PMP, or Six Sigma is preferred.
• 3-5 years in relationship management, project management, or process improvement roles.
• Process design and improvement experience delivering quantifiable productivity gains.
• Strong analytical skills with the ability to distill insights from large datasets.
• High proficiency in Microsoft Excel, PowerPoint, and SharePoint. Experience with Power Query, SQL, and Tableau is preferred.
• Ability to work a hybrid schedule with a minimum of three days per week onsite.

Preferred Skills:

• Experience transitioning intake workflows to JIRA or comparable tools and building dashboard reporting.
• Background in risk management, governance forums, and cross-functional stakeholder engagement.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.