What are the responsibilities and job description for the Desktop Support Technician position at BCForward?
BCforward is currently seeking a highly motivated Desktop Support Technician in Nampa, ID.Position Title: Desktop Support TechnicianLocation: Nampa, ID, 83687Pay Rate: $26/hr to $28.00/hr on W2Anticipated Start Date: 12/01/2025Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 Months (contract position)Job Type: (40 HOURS WEEKLY], [CONTRACT], [ONSITE]Job Description: Essential Job Functions:• Provide technical support in infrastructure services, responding to issues and assisting in tasks.• Contribute to the implementation of infrastructure projects and assignments.• Monitor and troubleshoot infrastructure systems, ensuring reliability and performance.• Work with the team to enhance infrastructure effectiveness and address technical challenges.• Support the development of infrastructure documentation, including incident logs and configuration records.• Apply technical knowledge to address infrastructure-related challenges.• Follow established best practices and standards in infrastructure service delivery.• Utilize technical skills to address infrastructure issues and incidents.Basic Qualifications:• Bachelor's degree in a relevant field or equivalent combination of education and experience• Typically, 3 years of relevant work experience in industry, with a minimum of 1 years in a similar role• Proven experience in infrastructure technology analysis• Proficiencies in data analysis and technical knowledge• A continuous learner that stays abreast with industry knowledge and technologyOther Qualifications:• Onsite in Nampa, ID, USA - 5 days per week (40 hours)• Windows 11, software install/troubleshooting, PC hardware break/fix. Service Now ticketing systemBenefits:BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.Keywords:Windows 11 software and PC hardware support including ServiceNow ticket softwareCompany DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.
Salary : $26 - $28