What are the responsibilities and job description for the Customer Service Representative(Office and Administrative Support) position at BCforward?
We are currently seeking an organized, friendly, and professional Administrative Assistant/Customer Service Representative to join our team. This dual role is ideal for someone who thrives in both administrative support and customer-facing interactions.
- Manage and maintain executives’ or teams’ schedules, appointments, and meetings.
- Handle correspondence, emails, and phone calls in a professional and timely manner.
- Prepare reports, presentations, and other documents as needed.
- Organize and maintain office files, records, and databases.
- Assist with basic bookkeeping and invoicing as necessary.
- Coordinate office supplies and ensure the office is well-organized and equipped.
- Customer Service :
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide excellent service, ensuring customer satisfaction and addressing concerns or complaints in a professional manner.
- Process orders, returns, and exchanges.
- Maintain customer records and update information as needed.
- Help resolve any issues or concerns customers may have, offering solutions in a clear and friendly way.
- Follow up with customers to ensure their needs were met.
Salary : $29 - $35