What are the responsibilities and job description for the Collections Specialist position at BCforward?
We are seeking a Collections Specialist to join our team. The ideal candidate will have experience in collections, customer communications, and negotiation and a proven ability to manage delinquent portfolios, secure payment arrangements, and maintain compliance.
Responsibilities:
• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss balances, options, and negotiate payment arrangements.
• Document all collection activities, communications, and arrangements in accordance with client standards and federal regulations.
• Provide customer service by responding to inquiries, delivering accurate information, and addressing concerns.
• Use skip tracing techniques and tools to locate hard-to-reach debtors.
• Perform related duties as required by the role.
Required Skills & Qualifications:
• Strong negotiation and persuasion abilities with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with sound organization and time management.
• Reliability and ability to work flexible day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain required collection license upon placement.
Preferred Skills:
• High school diploma or equivalent; some college coursework in business or related fields preferred.
• 0–1 years of experience in collections or customer service, preferably in financial or credit environments.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.