Bilingual Customer Care Representative

RESPONSIBILITIES• Demonstrate consistent good quality and performance results.• Provide consistent service that is customer focused and professional.• Supporting Field Sales agents with insurance product information• Assist with basic technical troubleshooting• Be able confident and capable to handle all new business, underwriting, claim and compensation situations.• Learn soft skills while communicating with customers• Focus on customers' needs and develops a customer centric approach in servicing customer’s needs.• Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, customer satisfaction and other KPI’s.• Exhibits and practices the Organization’s Common Purposes and Shared Traits. Understands organizational objectives, supports process improvements, and provides feedback to leadership.• Learn all policy product lines, all procedures for the core and worksite calls.• Provides support for business partners as needed.• Represents the Combined tenants: Personal Connection, Empathy, Problem-Solving, and Ownership.SKILLS• Ability to effectively communicate and build strong partnerships with newer employees.• Basic computer skills and knowledge of database software.• Effective problem solving/process improvement skills used to identify and resolve day-to-day operation and employee relation situations that may arise.• Demonstrated attention to detail, organizational skills, and time management skills.• Ability to work a flexible schedule to meet the needs of the business and performance requirements.• Friendly and professional demeanor.• Excellent communication and interpersonal skills.• Ability to remain calm in stressful situations.• Supplemental insurance knowledge and licensing is a plus.• Bilingual language proficiency is a plus.Company DescriptionAbout BCforward:Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.BCforward is an equal opportunity employer.

Salary : $22 - $23