What are the responsibilities and job description for the Manager, Customer Experience & Enablement position at BCD Travel?
US, Virtual, NOAM
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Manager, Customer Experience & Enablement (Remote)
Full time, United States
In this role, you will be responsible for managing all aspects of sales and retentions for targeted accounts on behalf of Operations, including participation in the RFP/bid process, client presentations, workshops, pricing, staffing configurations, and transitioning bid intelligence on successful wins/retentions to the core servicing team. In this position, it is essential to understand the BCD sales cycle, tools, products and processes related to operations and be able to identify the best solutions for customers. This position will have a primary focus on North America, however may include sales and retentions for global business.
As a Manager, Customer Experience & Enablement, you will
- Be accountable for delivering bid/retention intelligence to operations during implementations
- Liaise with operational teams regarding capacity and planning
- Establish relationships with PM stakeholders and own the partnership with operations during bids/retentions
- Own operational bid response inquiries, sales presentations, workshops and any corresponding follow-up items
- Collaborate with GPO on target retentions requiring operational guidance
- Coordinate the passing of business intelligence from the sales or retention cycle to the implementation and operational servicing teams
About you
- Prior travel industry experience in account management, sales, or retentions
- Solid understanding of travel operations
- Thorough knowledge of business travel management and travel industry technology
- Knowledge about BCD Travel Products and Services
- Effective communication skills (oral, written and presentation)
- Ability to travel
- College/University degree preferred
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000 dedicated team members service clients in 170 countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visitwww.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
- https://www.bcdtravel.com/blog/
- https://www.linkedin.com/company/bcd-travel/
- https://www.instagram.com/bcdtravel/
- https://www.facebook.com/bcdtravel/
You'll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Manager, Customer Experience & Enablement is between $60,000 and $85,000. The actual pay depends on your skills, qualifications, experience and geographical location.
Ready to join the journey? Apply now!
We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.
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BCD Travel is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, marital status, genetic information, protected veteran status, or any other characteristic protected by law. BCD Travel complies with applicable laws in the countries in which we operate. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at careers@bcdtravel.com.
Salary : $60,000 - $85,000