What are the responsibilities and job description for the Customer Provider Support Clerk position at BCBSM Career Section?
Part-Time: 25hrs./week
Location: Marquette, MI
Performs a variety of clerical duties related to inventory, and department systems/applications that require familiarization of standardized work routines, involving incoming, outgoing, inter-office and misdirected departmental mail. Responsible for tracking and routing incoming work according to departmental procedures (i.e., electronic, paper, etc.).
- Enters and monitors data for accuracy and completeness into the department systems and applications.
- Handles routine inquiries via phone or correspondence.
- Checks and verifies information, or processes documents that require minimal claim, benefit, or membership and billing knowledge.
- Performs pick-up and delivery services between departments/buildings.
- Prepares documents according to department procedures for imaging and archiving.
- Meets established quality and production standards.
- Accurate self-reporting of daily activities.
- Perform other related duties as assigned.
QUALIFICATIONS
- High school graduate or GED equivalent is required.
- One (1) year general clerical experience.
- Proficient in current industry standard PC applications with ability to determine routing and work type.
- Ability to perform repetitious clerical functions, and adhere to departmental policies and procedures
- Basic math skills required.
- Other related skills and/or abilities may be required to perform this job.